Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Highlights
Industrial Exposure
Personal Information
Languages
Timeline
Generic
Paritosh Malik

Paritosh Malik

New Delhi

Summary

Hospitality professional with over 11 years of extensive experience in the hospitality industry in India, specializing in Reception, Cashiering, Reservations, and Room Control, including handling OTAs. Proven track record of managing Front Office operations and guest reservations single-handedly at Four Points by Sheraton Vadodara for the past 4 years. Self-motivated, hard-working, and goal-oriented, with a high degree of flexibility, creativity, resourcefulness, commitment, and optimism. Adept at handling high-pressure situations while ensuring exceptional guest satisfaction and operational excellence.

Overview

15
15
years of professional experience

Work History

Asst. Front Office Manager

Four Points By Sheraton
04.2024 - Current
  • Company Overview: Business hotel of Marriott Hotel Group
  • Responsible for Guest Experience as well as Front Office operations
  • 102 Rooms, well-known for banquets, leisure & corporate events
  • Managed reservations single-handedly for the past 4 years, ensuring accuracy, efficiency, and seamless guest experiences
  • Led the Front Office team with limited manpower, ensuring smooth operations under pressure
  • Proactively took charge during peak hours, supporting the team on the shop floor to manage guest flow and ensure seamless service
  • Monitored staff performance, providing constructive feedback and identifying improvement areas to enhance team efficiency
  • Ensured high-quality services resulting in guest delight and optimum resource utilization for maximum service quality
  • Demonstrated a hands-on leadership approach, stepping in whenever the situation demanded, and never backing down from challenges
  • Managed OTA and Group Billing, ensuring accuracy and prompt service
  • Knowledge of Marsha and Empower systems

Duty Manager

Four Points By Sheraton
11.2021 - 03.2024
  • Company Overview: Business hotel of Marriott Hotel Group
  • Responsible for Situation Handling, Night Auditing as well as Front Office operation
  • 102 Rooms and well known for banquets, leisure & corporate events
  • Responsible for the smooth operation of Reservation, OTA, Group Billing
  • Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality
  • Knowledge Of Marsha, Empower
  • Business hotel of Marriott Hotel Group

Front Office Executive

Radisson Blu Plaza Delhi Airport
06.2018 - 11.2021
  • Company Overview: Business hotel of Radisson Hotel Group
  • Responsible for Cashiering, Room Controlling as well as Front Office operation
  • 261 Rooms and well known for banquets, leisure & corporate events
  • Responsible for the smooth operation as well as motivate staffs
  • Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality
  • Business hotel of Radisson Hotel Group

Front Office Executive

Park Inn by Radisson Hotel
01.2017 - 06.2018
  • Company Overview: Business hotel of Radisson Hotel Group
  • Responsible for Room reservation as well as Front Office operation
  • 68 Rooms and well known for banquets, leisure & corporate events
  • Responsible for the smooth operation as well as motivate staffs
  • Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality
  • Business hotel of Radisson Hotel Group

Front Office Executive

Park Inn by Radisson Hotel
11.2015 - 01.2017
  • Company Overview: Business hotel of Radisson Hotel Group
  • Responsible for Room sales as well as Front Office operation
  • 98 rooms and well known for banquets, leisure & corporate events
  • Implementing procedures, control systems for maintaining hygiene and quality standards
  • Responsible for the smooth operation as well as motivate staffs
  • Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality
  • Business hotel of Radisson Hotel Group

Asst. Front Office Executive

Country Inn & Suite By Carlson
08.2014 - 07.2015
  • Company Overview: Boutique hotel of Carlson Rezidor
  • Responsible for Room sales as well as Front Office operation
  • 56 rooms and well known for banquets, leisure & corporate events
  • Implementing procedures, control systems for maintaining hygiene and quality standards
  • Responsible for the smooth operation as well as motivate staffs
  • Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality
  • Boutique hotel of Carlson Rezidor

Asst. Front Office Associate

Country Inn & Suite By Carlson
02.2012 - 02.2013
  • I was responsible for Front Office Operations
  • Highest revenue generating property in Haridwar by Carlson
  • Responsible for the training of entire Front Office team
  • Ensuring maximum customer satisfaction by closely interacting with guests to understand their requirements and customizing the product and services accordingly

Front Office Associate

Country Inn & Suite By Carlson
07.2011 - 01.2012
  • Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality
  • Responsible for maintaining the highest standard of service
  • Inventories, requisitioning and delivering

Event Management Supervisor

Hem Associates
04.2010 - 03.2011
  • Handling Front Desk, Transportation Coordination & Arrangement
  • IPL Events At Firoz Shah Kotla Stadium, Delhi ( VIP Guests Handling )

Education

Bsc - Hospitality & Tourism Management

Punjab Technical University
01.2010

Post Graduate Diploma - Hospitality, Tourism & Casino Management

Nanyang Institute Of Management
01.2014

Class XII -

CBSE Board
01.2007

Class X -

CBSE Board
01.2004

Skills

  • Strong communication skills
  • Excellent ability to adapt to challenging situations
  • Skilled problem solver with a proactive approach
  • Proficient in MS Office and hotel management systems (Marsha, Empower)
  • Exceptional organizational skills, ensuring smooth operations
  • Proven leadership skills, guiding teams with limited manpower
  • Hands-on team player, always ready to support on the shop floor
  • Self-motivated and determined, never backing down from responsibilities
  • Hardworking, with a strong focus on guest satisfaction

Accomplishments

  • Four Points Vadodara Featured In Apec GM Conference Bali on the basis of GSS Score.
  • Bravo (Best Employee of the Month) for Guest satisfaction 05/07/15.

Professional Highlights

  • Four Points By Sheraton, Vadodara, Gujarat, Asst. Front Office Manager, 04/01/24, Present, Responsible for Guest Experience as well as Front Office operation., 102 Rooms and well known for banquets, leisure & corporate events., Responsible for the smooth operation of Reservation, OTA, Group Billing., Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality., Knowledge Of Marsha, Empower.
  • Four Points By Sheraton, Vadodara, Gujarat, Duty Manager, 11/17/21, 03/31/24, Responsible for Situation Handling, Night Auditing as well as Front Office operation., 102 Rooms and well known for banquets, leisure & corporate events., Responsible for the smooth operation of Reservation, OTA, Group Billing., Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality., Knowledge Of Marsha, Empower.
  • Radisson Blu Plaza Delhi Airport, Mahipalpur, Delhi, Front Office Executive, 06/26/18, 11/10/21, Responsible for Cashiering, Room Controlling as well as Front Office operation., 261 Rooms and well known for banquets, leisure & corporate events., Responsible for the smooth operation as well as motivate staffs., Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality.
  • Park Inn by Radisson Hotel, Lajpat Nagar, Delhi, Front Office Executive, 01/16/17, 06/25/18, Responsible for Room reservation as well as Front Office operation., 68 Rooms and well known for banquets, leisure & corporate events., Responsible for the smooth operation as well as motivate staffs., Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality.
  • Park Inn by Radisson Hotel, Bilaspur, Gurgaon, Front Office Executive, 11/01/15, 01/10/17, Responsible for Room sales as well as Front Office operation., 98 rooms and well known for banquets, leisure & corporate events., Implementing procedures, control systems for maintaining hygiene and quality standards., Responsible for the smooth operation as well as motivate staffs., Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality.
  • Country Inn & Suite By Carlson, Haridwar, Uttarakhand, Asst. Front Office Executive, 08/01/14, 07/06/15, Responsible for Room sales as well as Front Office operation., 56 rooms and well known for banquets, leisure & corporate events., Implementing procedures, control systems for maintaining hygiene and quality standards., Responsible for the smooth operation as well as motivate staffs., Ensuring high quality services resulting in customer delight and optimum resource utilization for maximum service quality.
  • Country Inn & Suite By Carlson, Udyog Vihar, Gurgaon, Asst. Front Office Associate, 02/20/12, 02/17/13, Responsible for Front Office Operations., Highest revenue generating property in Haridwar by Carlson., Responsible for the training of entire Front Office team., Ensuring maximum customer satisfaction by closely interacting with guests to understand their requirements and customizing the product and services accordingly.
  • Country Inn & Suite By Carlson, Haridwar, Uttarakhand, Front Office Associate, 07/08/11, 01/15/12, Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality., Responsible for maintaining the highest standard of service. Inventories, requisitioning and delivering.
  • Hem Associates, Delhi, Delhi, Event Management Supervisor, 04/01/10, 03/31/11, Handling Front Desk, Transportation Coordination & Arrangement., IPL Events At Firoz Shah Kotla Stadium, Delhi (VIP Guests Handling).

Industrial Exposure

  • Six months, Mosaic Hotel (Shipra Group), Noida, Uttar Pradesh, Industrial Training
  • Six Months, Furama Hotel, Singapore, Singapore, Internship

Personal Information

  • Father's Name: Mr. Padam Singh Malik
  • Mother's Name: Mrs. Shashi Bala Malik
  • Date of Birth: 07/11/87

Languages

English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Upper intermediate (B2)
French
Elementary (A2)

Timeline

Asst. Front Office Manager

Four Points By Sheraton
04.2024 - Current

Duty Manager

Four Points By Sheraton
11.2021 - 03.2024

Front Office Executive

Radisson Blu Plaza Delhi Airport
06.2018 - 11.2021

Front Office Executive

Park Inn by Radisson Hotel
01.2017 - 06.2018

Front Office Executive

Park Inn by Radisson Hotel
11.2015 - 01.2017

Asst. Front Office Executive

Country Inn & Suite By Carlson
08.2014 - 07.2015

Asst. Front Office Associate

Country Inn & Suite By Carlson
02.2012 - 02.2013

Front Office Associate

Country Inn & Suite By Carlson
07.2011 - 01.2012

Event Management Supervisor

Hem Associates
04.2010 - 03.2011

Post Graduate Diploma - Hospitality, Tourism & Casino Management

Nanyang Institute Of Management

Class XII -

CBSE Board

Class X -

CBSE Board

Bsc - Hospitality & Tourism Management

Punjab Technical University
Paritosh Malik