Sabina Akhtar
Srinagar
Summary
Seeking challenging assignments in a dynamic organization that will strategically utilize my existing skill sets, while providing opportunities to amalgamate personal enrichment with professional goals!
Overview
18
18
years of professional experience
Work History
Asst. Front Office Manager
Radisson Collection Hotel & Spa, River Front
06.2023 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Contributed towards achieving budgetary targets set by senior management through effective cost control measures.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
International Cabin Crew
Saudia Arabian Airline
09.2013 - 04.2020
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
Cabin Crew
INDIGO Airlines
06.2010 - 09.2013
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
GUEST RELATION EXECUTIVE
KINGFISHER AIRLINES
03.2009 - 05.2010
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
CUSTOMER SERVICE ASSISTANT
JET AIRWAYS (I) Ltd.
11.2007 - 03.2009
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with other departments to guarantee customer satisfaction.
Education
BCA - Computers
Govt Women's College
Srinagar03-2007
Skills
Strong communication
Leadership
Operations management
Complaint handling
Customer service
Staff training and development
Employee supervision
Guest relations management
Data inputting
Guest relations
Timeline
Asst. Front Office Manager
Radisson Collection Hotel & Spa, River Front
06.2023 - Current
International Cabin Crew
Saudia Arabian Airline
09.2013 - 04.2020
Cabin Crew
INDIGO Airlines
06.2010 - 09.2013
GUEST RELATION EXECUTIVE
KINGFISHER AIRLINES
03.2009 - 05.2010
CUSTOMER SERVICE ASSISTANT
JET AIRWAYS (I) Ltd.
11.2007 - 03.2009
BCA - Computers
Govt Women's College