Parminder Singh
Ludhiana
Summary
6 years plus of experience in the restaurant industry and Customer service, I have developed a strong foundation in managing daily operations, optimizing guest experiences, and leading a dedicated team. My responsibilities have included overseeing front-of-house and back-of-house functions, ensuring smooth service flow, maintaining high standards of cleanliness and safety, and handling financial tasks such as budgeting, cost control, and payroll management.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
Carls Jr. India
Patiala
12.2025 - Current
- Managed overall restaurant operations to ensure smooth and efficient service.
- Supervised, trained, and motivated staff to maintain high performance standards.
- Monitored food quality, hygiene, and safety standards as per company SOPs.
- Handled inventory management, stock control, and daily sales reporting.
- Resolved customer complaints professionally to ensure guest satisfaction.
- Managed staff scheduling, shift planning, and daily operational targets.
- Ensured excellent customer service and improved overall guest experience.
- Coordinated with vendors and support teams for smooth restaurant operations
- Managed online orders and delivery platforms
- Managed online platforms (Zomato & Swiggy) and improved order accuracy
Shift Manager
Tim Hortons
Ludhiana
12.2022 - 12.2025
- Managed daily restaurant operations during assigned shifts to ensure smooth workflow and customer satisfaction.
- Supervised and trained team members on food safety, hygiene standards, and customer service.
- Handled cash management, billing, and shift closing procedures accurately.
- Monitored food quality, stock levels, and coordinated with kitchen staff for timely service.
- Resolved customer complaints professionally and maintained high service standards.
- Prepared shift reports, managed staff scheduling, and ensured compliance with company SOPs.
- Maintained cleanliness, safety, and operational standards as per QSR guidelines.
- Supported sales growth by achieving operational targets and improving guest experience.
Petron Delight Officer
Cinepolis India Pvt Ltd
Ludhiana
11.2019 - 12.2022
- Delivered excellent customer service and ensured a positive guest experience in the cinema.
- Assisted guests with ticket verification, seating guidance, and customer queries.
- Maintained cleanliness and hygiene standards in lobby and auditorium areas.
- Managed crowd flow during movie shows and peak hours efficiently.
- Resolved customer complaints professionally while following company SOPs.
Education
Bechelor of Arts (B.A) -
Kalinga University
Raipur, ChhattisgarhhHSC(12TH) -
Govt. Senior Secondary School
LudhianaSSC(10TH) -
Govt. Senior Secondary School
LudhianaSkills
- Profit & loss
- Inventory Stock Management
- Revenue & Profit Growth
- Leadership and Team Training
- Customer Satisfaction
- Shift planning & scheduling
- MS Excel & MS Word
- Food safety and Hygienic Management
- Time Management
- Online Orders Management (Zomato & Swiggy)
- POS System Handling
Hobbies and Interests
- To keep up with the upcoming advancements in the field of Hospitality and Retail Sector.
- Computers (technology, modding, cracking, IT)
- Football
Languages
- Punjabi
- English
- Hindi
Accomplishments
Certified Beverage Captain at Tim Hortons
Achieved Gold Rating in NSF Food Safety Audit.
Personal Information
- Father's Name: S.Dilbag Singh
- Date of Birth: 10/05/99
- Gender: Male
- Nationality: India
- Marital Status: Unmarried
Timeline
Assistant Restaurant Manager
Carls Jr. India
12.2025 - Current
Shift Manager
Tim Hortons
12.2022 - 12.2025
Petron Delight Officer
Cinepolis India Pvt Ltd
11.2019 - 12.2022
Bechelor of Arts (B.A) -
Kalinga University
HSC(12TH) -
Govt. Senior Secondary School
SSC(10TH) -
Govt. Senior Secondary School