Parmod Yadav
Mumbai
Summary
Highly motivated and results-oriented Customer Care Representative with 5 years of work experience. Seeking to leverage my strong interpersonal and problem-solving skills to further enhance customer satisfaction and contribute to the growth and success of the organization. Committed to providing exceptional service, resolving inquiries efficiently, and consistently exceeding performance targets while continuously expanding my knowledge.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Customer Service Associate
Teleperformace
Mumbai, India
12.2024 - 09.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Implemented measures to ensure compliance with industry regulations, protecting both customers and the organization from potential liabilities.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
Coordinator
Athena BPO Pvt Ltd
Mumbai
12.2022 - 09.2024
- Evaluate loan applications, ensuring completeness and accuracy of documentation.
- Address customer inquiries and concerns professionally and efficiently.
- Prepare and process loan documents in accordance with bank policies and regulatory requirements.
- Follow established underwriting guidelines to make informed lending decisions.
- Work closely with sales and marketing teams to promote loan products and campaigns.
- Highlight specific achievements, such as meeting or exceeding sales targets, reducing loan processing time, or improving customer satisfaction scores.
Calling Executive
Athena BPO Pvt Ltd
Mumbai
01.2021 - 12.2022
- Efficiently process credit card applications received from various sources.
- Verify the accuracy and completeness of applicant information and documentation.
- Handle sensitive customer information with the utmost confidentiality.
- Ensure that documents are properly indexed and stored for easy access and retrieval.
- Respond promptly to applicant inquiries and provide clarification on application-related queries.
- Provide data and insights to management for decision-making and process improvement.
Education
High School Diploma -
Central Board Of Secondary Education
Delhi, India 04.2001 -
Skills
- Reporting and Documentation
- Technical Proficiency
- Customer Relationship Management
Timeline
Senior Customer Service Associate
Teleperformace
12.2024 - 09.2025
Coordinator
Athena BPO Pvt Ltd
12.2022 - 09.2024
Calling Executive
Athena BPO Pvt Ltd
01.2021 - 12.2022
High School Diploma -
Central Board Of Secondary Education
04.2001 -