Paromita Saha
Howrah
Summary
Senior Administration, Operations and International Admissions professional with 15+ years of progressive experience across education services, international admissions, centre management, business development, operations, stakeholder management and HR administration. Currently associated with Royal Roads University, British Columbia, Canada, as an International Admissions Associate for South and Southeast Asia, with extensive responsibility for international application assessment, academic credential evaluation, applicant communication, database management, admissions coordination, reporting and cross-functional stakeholder engagement. Previously served as Centre Manager at Manya Education, managing end-to-end centre operations, team leadership, business planning, marketing campaigns, budgeting, revenue generation, customer experience, market development and management reporting. Recognised for outstanding business performance with six Best Seller of the Quarter awards and successfully supported the placement/admission of 300+ students in Canadian institutions. Strong background in managing multiple priorities, leading teams, coordinating stakeholders, maintaining operational accuracy and delivering results within demanding deadlines. MBA-qualified in Human Resources & Marketing, with additional practical exposure to HR operations, employee engagement, MIS reporting and HR documentation.
Overview
15
15
years of professional experience
Work History
INTERNATIONAL ADMISSIONS ASSOCIATE - SOUTH & SOUTHEAST ASIA
ROYAL ROADS UNIVERSITY
02.2021 - Current
- Review international academic transcripts and credentials to determine alignment with institutional and programme admission requirements.
- Assess international applications using standard and flexible admission criteria, maintaining accuracy, consistency and adherence to established processes.
- Verify English-language proficiency test scores and supporting documentation.
- Respond to international applicant enquiries regarding programmes, admission requirements, documentation, deadlines and registration.
- Guided applicants through documentation, application procedures, deadlines and registration requirements, ensuring clarity and compliance.
- Corresponded with prospective international students and educational agents across South and Southeast Asian markets, fostering relationships and facilitating communication.
- Maintain accurate applicant records and ensure timely updates within the university database system.
- Liaise with Registrar and Financial departments regarding admissions and application-related matters.
- Coordinate with internal and external stakeholders to facilitate smooth and timely application processing.
- Connect students with appropriate immigration and student-support resources where required.
- Assisted in organising international recruitment fairs, virtual outreach events and student engagement activities to enhance outreach and promote programmes.
- Support international recruitment partnerships and institutional relationships within designated markets.
- Prepare reports relating to international application metrics, trends and market activity.
- Manage multiple applications, enquiries and stakeholder requirements simultaneously while meeting strict deadlines.
- Maintain effective communication and coordination across multicultural and international stakeholder groups.
- Public University. Official Corporate Website - Royal Roads University
- Core Contribution Areas: International Admissions | Operations Coordination | Database Management | Stakeholder Management | Reporting | Cross-Cultural Communication
CANADA COUNSELLOR
IDP EDUCATION
12.2017 - 01.2021
- Managed counselling and advisory services for prospective students seeking overseas education opportunities, with a focus on Canada.
- Contributed to the successful placement of 300+ students in Canadian institutions in programmes aligned with their academic and career objectives.
- Assessed students' academic backgrounds, skills, interests and career objectives to identify appropriate institutions and programmes.
- Coordinated with students, overseas universities, partner institutions and internal offices to facilitate applications and admissions.
- Coordinated student enquiries, registrations, follow-ups, and application activities to streamline the admissions journey.
- Facilitated communication between students, overseas institutions, and internal stakeholders to ensure timely progression of applications.
- Assisted students with application, documentation, admission, and overseas education queries to enhance their understanding and preparedness.
- Maintained accurate records of registered students, applications submitted and visa status.
- Maintained computerised student records and ledgers with a high degree of accuracy and attention to detail.
- Assisted with promotional and recruitment activities for overseas educational institutions represented by the organisation.
- International Education Services. Official Corporate Website - IDP Education India
- Core Contribution Areas: International Student Recruitment | Admissions Coordination | Stakeholder Management | Documentation | Client Service
HR INTERN
CALCUTTA MEDICAL RESEARCH INSTITUTE (CMRI)
11.2020 - 01.2021
- Gained practical exposure to HR administration, employee documentation, MIS reporting and employee data management.
- Supported daily HR operations to enhance workflow efficiency.
- Compiled MIS reports for salary revision, contributing to informed decision-making.
- Managed and organised employee personal service files to ensure compliance and accessibility.
- Assisted with medical-card documentation and record maintenance.
- Conducted statistical data analysis for an employee engagement survey.
- Developed and maintained the official corporate website for CMRI, ensuring accurate and up-to-date information.
CENTRE MANAGER
MANYA EDUCATION
01.2013 - 11.2017
- Managed centre operations focusing on revenue generation, profitability, customer satisfaction, and operational efficiency, ensuring alignment with organisational goals.
- Managed end-to-end daily centre operations, ensuring effective coordination of staff, activities and service delivery.
- Led and supervised assigned teams, delegated responsibilities, monitored performance and maintained a high-performance culture.
- Designed and implemented strategic business plans to expand the customer base and strengthen market presence.
- Initiated and coordinated action plans to penetrate new markets and expand business opportunities.
- Analysed market trends and local market dynamics to identify business opportunities and growth areas.
- Designed, implemented and monitored marketing campaigns to support customer acquisition and revenue growth.
- Contributed to customer acquisition, revenue growth and expansion into new markets.
- Prepared and monitored centre budgets and controlled expenses in accordance with established guidelines.
- Controlled expenses and monitored financial performance against budgetary guidelines.
- Evaluated centre activities and processes, identifying opportunities for improved methods and enhancing operational effectiveness.
- Oversaw service delivery and maintained high levels of customer satisfaction.
- Conducted student feedback sessions and incorporated customer insights into service improvement initiatives.
- Counselled students based on individual needs, recommending tailored products and services that support revenue generation.
- Conducted workshops, seminars and institutional engagement programmes at leading institutions including IIT Kharagpur, DPS Ruby Park and KIIT University.
- Prepared periodic operational reports, financial statements, project records, progress reports and management reports.
- Presented sales, revenue and expense reports and realistic business forecasts to senior management.
- Provided timely and competitive pricing on completed prospect applications while maintaining focus on profitability and maximum margins.
- Education & International Counselling Services. Official Corporate Website - Manya Education
- SELECTED ACHIEVEMENTS: Best Seller of the Quarter - awarded 6 times in recognition of outstanding sales and business performance.
- Developed and maintained strong relationships with students, parents, educational institutions and other stakeholders.
SENIOR COUNSELOR
VISTA MIND EDUCATION
05.2012 - 01.2013
- Counselled students regarding curriculum decisions, course selection, university selection and academic pathways.
- Managed lead follow-ups, converting prospective enquiries into successful admissions.
- Maintained instalment registers and student records accurately and in real time.
- Managed fee collection and followed up to ensure timely payments and minimal outstanding dues.
- Delivered engaging promotional presentations and seminars at colleges and educational institutions, enhancing brand visibility.
- Generated new leads through outreach and promotional activities.
- Conducted competitor visits and monitored market activity.
- Maintained comprehensive daily operational and performance reports, supporting data-driven decision making.
- Worked towards achieving monthly revenue targets.
- Education & Counselling Services. Official Corporate Website - VistaMind
ACADEMIC COUNSELOR
T.I.M.E.
05.2011 - 04.2012
- Counselled students regarding curriculum decisions, course selection and scheduling, majors/minors and university selection.
- Coordinated follow-up activities for prospective leads and enquiries, resulting in successful admissions conversions.
- Conducted outreach to generate new leads through targeted promotional activities.
- Presented promotional seminars at colleges and educational institutions, enhancing awareness of academic programmes.
- Managed fee collection and maintained accurate instalment records.
- Supported achievement of monthly revenue-generation targets through strategic outreach and engagement initiatives.
- Conducted regular competitor visits to understand market activity and competitive positioning.
- Maintained daily reports and operational records.
- Education & Test Preparation Services. Official Corporate Website - T.I.M.E.
Education
MBA - HUMAN RESOURCES & MARKETING
SMU & University of Cambridge
01-2011
BACHELOR OF ARTS - ENGLISH HONOURS
University of Calcutta
01-2009
HIGHER SECONDARY EDUCATION -
Loreto Day School, Bowbazar
01-2006
Skills
- International Recruitment
- Admissions Evaluation
- Credential Evaluation
- Transcript Assessment
- Application Processing
- Admissions Trends
- Stakeholder Management
- Database Management
- Record Management
- Documentation
- MIS Reporting
- Operational Efficiency
- Deadline Management
- Market Research
- Student Placement
- Student Outreach
- University Coordination
- Agent Relations
- Process Coordination
- Team Leadership
- Staff Supervision
- Performance Monitoring
- Strategic Planning
- Delegation
- Public Speaking
- Presentations
- Seminars
- Advisory Services
- Applicant Support
- Applicant Communication
- Cross-Cultural Communication
- Advisory Services
- Applicant Communication
Custom
I hereby declare that the details mentioned above are correct and true to the best of my knowledge.
Timeline
INTERNATIONAL ADMISSIONS ASSOCIATE - SOUTH & SOUTHEAST ASIA
ROYAL ROADS UNIVERSITY
02.2021 - Current
HR INTERN
CALCUTTA MEDICAL RESEARCH INSTITUTE (CMRI)
11.2020 - 01.2021
CANADA COUNSELLOR
IDP EDUCATION
12.2017 - 01.2021
CENTRE MANAGER
MANYA EDUCATION
01.2013 - 11.2017
SENIOR COUNSELOR
VISTA MIND EDUCATION
05.2012 - 01.2013
ACADEMIC COUNSELOR
T.I.M.E.
05.2011 - 04.2012
MBA - HUMAN RESOURCES & MARKETING
SMU & University of Cambridge
BACHELOR OF ARTS - ENGLISH HONOURS
University of Calcutta
HIGHER SECONDARY EDUCATION -
Loreto Day School, Bowbazar