Parteek Grover
Business Analyst
Pune
Summary
Detail-oriented Business Analyst with extensive experience in the FinTech and HealtTech sector. Proven ability to analyze business needs, identify solutions, and manage requirements to drive operational efficiency and enhance customer satisfaction. Adept at collaborating with stakeholders to ensure project success and deliver impactful results
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Business Analyst
Pine Labs
10.2023 - Current
- Collaborate with stakeholders to gather and document business requirements for FinTech solutions, including payment gateways and merchant billing systems.
- Analyze and evaluate current systems and processes, identifying opportunities for improvement and optimization.
- Develop detailed business requirements documents and functional specifications, ensuring alignment with business goals and user needs.
- Facilitate workshops and meetings to elicit requirements and build consensus among diverse stakeholder groups.
- Assist in the design and implementation of solutions, including testing and quality assurance to ensure deliverables meet requirements and standards.
- Monitor project progress, manage changes, and communicate updates to stakeholders, ensuring timely and successful project delivery.
- Contribute to the development of new features and enhancements for existing systems
- Frequent engagement with stakeholders, understanding the needs and finding solutions
- Performe gap analysis to identify areas of improvement
- Participate in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
Business Analyst
Practo Technologies
11.2017 - 10.2023
- Engaged with Healthcare industry stakeholders to gather, analyze, and document their requirements for customized hospital management software solutions.
- Conducted detailed interviews, surveys, and workshops to understand and elicit business needs and translate them into clear, actionable requirements.
- Prepared comprehensive Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), and Use Cases to guide the development and implementation process.
- Worked closely with the development team to design and implement software solutions that address stakeholder needs and enhance hospital management processes.
- Coordinated with cross-functional teams, including developers, QA testers, and project managers, to ensure timely and effective delivery of solutions.
- Managed changes to project scope, requirements, and timelines, ensuring that all modifications were documented and communicated effectively.
- Facilitated testing phases to validate that the implemented solutions met the defined requirements and quality standards before delivery.
- Provided training and support to end-users to ensure successful adoption and effective use of the new systems and features.
- Identified opportunities for process improvements and recommended enhancements to optimize the hospital management software and align with evolving business needs.
- Conducting physical and virtual meetings with stakeholders for demonstrating and presenting the features of the software
- Analyzed qualitative and quantitative data to uncover competition and industry information to drive business objective and revenue
- Led the development of web portals, mobile applications, and API integrations to facilitate various business transactions for partners. These included onboarding, KYC processes, online consultations, and payment settlements, aimed at generating revenue and enhancing operational efficiency.
Senior Associate - Merchant App
Loylty Rewardz Mngmt Pvt Ltd
08.2016 - 11.2017
- Worked across multi-functional teams to enhance and develop the MPoint consumer and merchant application.
- Launched operations in Pune and Central Mumbai for retail sales, leading a team of 20+ members for onboarding merchants onto the MPoint platform.
- Designed beat plans and targets for the sales force in Pune and Mumbai.
- Developed and implemented fraud detection strategies by leading a cross-functional team.
- Created and executed end-to-end core strategies for the merchant acquiring business, targeting 300+ retail market beats in Pune and Mumbai.
- Collaborated closely with the Marketing and Analytics teams to design BTL (Below-The-Line) support for the on-ground sales team.
- Onboarded 8,000+ merchants in Pune and Mumbai within 5 months onto the MPoint business application by driving the sales team.
Business Development Manager
Just Dial
02.2016 - 08.2016
- Analyzed sales and marketing data to develop improved strategies.
- Used networking, cold calling, and referrals to identify prospective accounts and generate new leads.
- Visited merchants and presented the benefits of Justdial Ad Space, Ad Banner, and JD OMNI (a Justdial product that provides customers with their own mobile app, website, and inventory system).
Process Analyst
Tech Mahindra
10.2014 - 08.2015
- Conducted walk-through demonstrations of proposed process changes.
- Produced documentation outlining process improvement solutions.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
- Increased efficiency and team performance by implementing actionable process improvements.
Associate Consultant
Seasia Infotech
06.2013 - 11.2013
- Understood the scope of the project.
- Reviewed project designs.
- Managed layout setting and coding.
- Conducted R&D on new custom controls and integrated them into the project.
- Delivered the project within the specified timeline.
Education
Bachelor of Engineering - Computer Science
Maharishi Markandeshwar University
Ambala, India04.2013
Skills
Jira
Certification
FinTech - Digital Payments (Card & POS) Tools and StrategiesFinTech - Digital Payments (Card & POS) Tools and Strategies
Languages
English
Hindi
Punjabi
Timeline
FinTech - Digital Payments (Card & POS) Tools and StrategiesFinTech - Digital Payments (Card & POS) Tools and Strategies
11-2023
Fintech : Buy Now Pay Later (BNPL)Fintech : Buy Now Pay Later (BNPL)
11-2023
Business Analyst
Pine Labs
10.2023 - Current
Business Analyst
Practo Technologies
11.2017 - 10.2023
Senior Associate - Merchant App
Loylty Rewardz Mngmt Pvt Ltd
08.2016 - 11.2017
Business Development Manager
Just Dial
02.2016 - 08.2016
Process Analyst
Tech Mahindra
10.2014 - 08.2015
Associate Consultant
Seasia Infotech
06.2013 - 11.2013
Bachelor of Engineering - Computer Science
Maharishi Markandeshwar University
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