Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
Hi, I’m

PARTH PATEL

Chief Of Staff
Bengaluru
PARTH PATEL

Summary

I've been on quite the journey, spending 5+ years diving into the entrepreneurial world, being Chief of Staff and handling large category P&L at Urban Company! I've had the chance to work with some of the most awesome companies ranging from Prop-Tech to Food-Tech, I've even dabbled in both B2C and B2B SaaS service marketplaces. With all this experience, I'm pretty confident that I know my stuff and can bring some unique skills to the table.

Overview

5
years of professional experience
6
years of post-secondary education

Work History

Project Hero
Bangalore

Chief of Staff | Chief Strategy Officer
03.2022 - 07.2023

Job overview

  • As Chief of Staff to the CEO, I’m responsible for creating Business level strategies & scaling business, driving new business initiatives, leading change management in the organization and helping the CEO in working efficiently
  • Developed and executed GTM strategy (Pricing, Online & Offline communication and distribution) for Project Hero's contractor services, helped Project Hero expand in 20+ hubs (state) across India
  • Launched and headed Project Hero's Enterprise business (New Initiative), ran FPH Projects and Material Sales business with 30+ Biggest general contractors like L&T, Adani, Prestige Group etc, generating a total GTV of $5Mn and Revenue of $250K in first 6 months of operations
  • Spearheaded Project Hero’s user growth with Offline and Product Lead growth initiatives, growing worker users from 40K to 800K and Contractor from 4K to 90K registered contractors onto the platform (~20X and ~22X) in a span of 11 months
  • Setup Material Sales and Project Operations teams – hired, mentored 35+ personnel
  • Setting up CRM, Metrics & Incentive plans to run a highly profitable sales and projects team
  • Lead strong Hiring, L&D and Employee branding, helped scaling the team from 15 to over 70+ members, ensuring high morale and low churn with a 4.3/5 Glassdoor rating
  • Worked with consultants on valuation & financial modelling, business forecast plans, investor decks for $8 Mn Series A funding round from existing investors (Titan and Omidyar Network), VCs, HNIs, Family offices PE funds
  • Led the Change Management Initiatives by Implementing Metabase, Mixpanel, Notion, Airtable usage for Basic data analytics and Funnel Optimisation and collaboration, Improving overall team productivity
  • Strengthened stakeholder engagement by creating MIS Reports, organizing catch ups and managing communications on behalf of the CEO

Urban Company
Bangalore

Category Management (P&L Leader | South and East)
01.2020 - 03.2022

Job overview

  • As a P&L Lead, I was responsible for category P&L of Home Service and Maintenance Category, User growth, Rewards (Commission Planning), Operations and Fulfillment, Service Quality (NPS, CSAT) and GTM for new category launches
  • Headed the Home Repair Category portfolio business for South and East cluster, P&L leader responsible for Demand forecasting and Quarterly and Annual operating plan for 12 city teams and their managers
  • Lead a team of 70+ managers and trainers across South and East cluster, handling business vol
  • Of 1.4 Mn orders annually with an AOV of INR ~700/Order
  • Lead Category launch for Men's Grooming and Full Home Cleaning services, generating ~ INR 25+ Crore GTV and ~ INR 8 Crore in gross margins in the first year of Operations
  • Designed Category wide SOPs for service delivery (Service Fulfillment) and trainer audits, implementing it across the categories to achieve 20% jump in NPS and 12% jump in service delivery, improving revenue by ~INR 6 crores and repeat orders by ~3%
  • Created PAN India, city level Rewards and Incentive structure for the Professional base of ~12,000 and budget of INR 10+ Crores
  • Opined and implemented automation of the Sales process, lead generation through on ground and digital marketing, by engaging external agencies to improve the hiring process of the Service Professional to seamlessly onboard ~ 5K Professionals across 16 Cities
  • Programmed Onboarding, training and post live success of ~12K professionals across the categories and geographies
  • Finance: Budgeting and controlling monthly, quarterly and annual spends for all the portfolio categories
  • Developed a centralized dashboard to empower Category Managers across cities and categories with key operational metrics (L1 and L2) for root cause analysis, facilitating more effective city-wide operations management using Urban Company’s SQL database

Le Reve Home
Dubai

Co-Founder and CEO
08.2018 - 12.2019

Job overview

  • Co-Founded Le Reve Home, A Prop tech firm with a vision to bring entire Real Estate value chain online, digitizing it to remove the information asymmetry to reduce sales cycle and improve participation in real investments
  • Co-Founded and scaled Le Reve homes to a 15 members squad, generating GTV of ~INR 30+ Crores and revenue of ~INR 1.2 Crores
  • Negotiated partnership deals with 30+ top Real Estate Developers across India, Dubai, Abu Dhabi and London securing exclusive inventory for Le Reve Homes
  • Developed Go-to-Market (GTM) strategy to expand our business to Secondary property markets and Geographical expansion in 4 more MENA countries

Education

Institute of Management Technology
Ghaziabad

MBA from Marketing And Communication
05.2016 - 03.2018

University Overview

PDEU
Gandhinagar

Bachelor of Science from Petroleum Engineering
06.2012 - 05.2016

University Overview

Skills

    Stakeholder Management

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Software

MS Suit (Advance Excel

MixPanel MixPanel CleverTap

MySQL

Freshwork Suite (CSAT, CRM, Analytics)

Accomplishments

Accomplishments

    1. UC Champion - 2022: Recipient of the 'UC Champion' award for driving a successful product launch, resulting in a 40% increase in revenue

    2. UC Trailblazer - 2022: Awarded 'UC Trailblazer' for successful launch and implementation of Auto material ordering system for service professionals

    3. National Runner Up, Innovation Playground: Made a winning investor pitch for an Edu-tech startup (MedXchange) to investors such as SBI Capital, Tata Trusts, etc.

    4. Campus Finalist, IMT G: Designed F&V Market Strategy for Mahindra War Room

Timeline

Chief of Staff | Chief Strategy Officer
Project Hero
03.2022 - 07.2023
Category Management (P&L Leader | South and East)
Urban Company
01.2020 - 03.2022
Co-Founder and CEO
Le Reve Home
08.2018 - 12.2019
Institute of Management Technology
MBA from Marketing And Communication
05.2016 - 03.2018
PDEU
Bachelor of Science from Petroleum Engineering
06.2012 - 05.2016

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PARTH PATELChief Of Staff