Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Timeline
Generic

Sweta Mehra

Chandigarh

Summary

Resourceful Human Resource professional offering employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.

Overview

3
3
years of professional experience

Work History

Business HR- Executive

Teleperformance
Mohali
01.2023 - Current
  • Developed and implemented strategies to increase executive efficiency.
  • Organized and facilitated regular meetings with senior management teams.
  • Provided guidance to managers on disciplinary action and performance management.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Assisted in developing policies and procedures for the Human Resources Department.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
  • Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
  • Performed audits of payroll records to ensure accuracy of employee information.
  • Provided essential support to address individual HR needs of employees.
  • Partnered with senior HR team to communicate company standards and policies.
  • Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
  • Liaised with management to distribute training and promotional opportunity resources to employees.
  • Ensured in TAT closure of all escalations raised through different platforms (social media, email to CEO, anonymous complaints, sexual harassment incidents, terminations, inquiry)

Service Delivery Specialist

Amazon
New Delhi
03.2022 - 10.2022
  • Answered customer inquiries via phone, email, and chat.
  • Resolved customer issues in a timely manner.
  • Provided detailed information about products and services.
  • Maintained accurate records of customer interactions.
  • Developed solutions to address customer complaints.
  • Promoted additional products or services to meet customers' needs.
  • Managed customer accounts using CRM software tools.
  • Monitored customer feedback on social media platforms.
  • Provided support during peak periods of activity.

Freelancer Event Coordinator

Renezza, TeamCore & M3
09.2021 - 12.2022
  • Developed event themes and concepts to ensure successful execution of events.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Monitored budgeting process for each event to ensure cost efficiency.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.

Education

B.Com (Hons) -

Khalsa college, Punjabi university
01.2021

10+2 (Commerce) -

Kendriya Vidyalaya, Gujarat
01.2018

10th -

Kendriya Vidyalaya, Bangalore
01.2016

MBA - Human Resources Management

Manipal University
Jaipur

Skills

  • Human Resource
  • Employee relations
  • Strategic planning
  • Business HR
  • Employee initiatives
  • Stakeholder management
  • HR policies
  • Talent retention
  • Training and induction
  • Company performance optimization
  • Internal customer satisfaction
  • Issue resolution
  • Escalation management
  • Stack Ranking
  • HR survey
  • Quality scores

Accomplishments

  • Awarded as the Best HR executive for Fiscal year 2023
  • Ranked 1st two times, 2nd four times and 3rd three times in Stack Ranking
  • Scored average of 9.2/10 in the HR survey report

Personal Information

  • Date of Birth: 09/16/2001
  • Marital Status: Single

Languages

English and Hindi

Timeline

Business HR- Executive

Teleperformance
01.2023 - Current

Service Delivery Specialist

Amazon
03.2022 - 10.2022

Freelancer Event Coordinator

Renezza, TeamCore & M3
09.2021 - 12.2022

B.Com (Hons) -

Khalsa college, Punjabi university

10+2 (Commerce) -

Kendriya Vidyalaya, Gujarat

10th -

Kendriya Vidyalaya, Bangalore

MBA - Human Resources Management

Manipal University

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Sweta Mehra