Parth Oza
Order Management & Customer Service Executive
Ahmedabad
Summary
Skilled customer service professional with over management, and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Order Management & Customer Services Executive
Aceto Pharma (India) Private Limited (Also known as Actylis, earlier known as Finar Ltd)
03.2024 - Current
- Processed and managed over 1,000 customer orders monthly, which helped maintain a 98% on-time delivery rate, ensuring consistent customer satisfaction and loyalty.
- Coordinated with cross-functional teams, including sales and logistics, to resolve order discrepancies quickly, reducing customer complaints by 30% and improving overall service efficiency.
Customer Support Executive
Shivam Minerals And Allied Industries Pvt Ltd
09.2021 - 02.2024
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a 98% customer satisfaction rating.
- Managed a high volume of customer support tickets, efficiently triaging and prioritizing cases to ensure timely resolution.
- Developed and implemented comprehensive training programs for new team members, resulting in a 30% decrease in onboarding time.
Marketing representative
Cipla Ltd
11.2013 - 07.2014
- Coordinated and facilitated in-person appointments with medical professionals, proficiently showcasing products
- Successfully identified and fostered new business opportunities, resulting in significant growth
- Skillfully met and exceeded the diverse business and scientific requirements of healthcare professionals
- Actively participated in conferences and meetings, diligently submitting comprehensive sales reports for analysis and evaluation.
Education
SSC -
Jawahar Navodaya Vidyalaya
08.2000 - 08.2003
HSC - undefined
Shree Hathisinghji Vinay Mandir
03.2004 - 03.2005
B.Pharmacy - undefined
Shree Swami Vivekananda Vinay mandir
03.2006 - 03.2007
B.Pharmacy - undefined
Milind Institute Of Pharmacy
08.2007 - 01.2014
Skills
Problem-solving
Certification
Business Analyst Course, Udemy, 11/01/22
Interests
Exploring distant lands
Capturing moments
Feeling the music
Painting
Personal Information
- Date of Birth: 08/23/90
- Nationality: Indian
Social Media - Udemy
ude.my/UC-239b5007-230d-49e6-b8da88953c6d9618
Software
SAP
ZOHO
MS Office
Timeline
Order Management & Customer Services Executive
Aceto Pharma (India) Private Limited (Also known as Actylis, earlier known as Finar Ltd)
03.2024 - Current
Customer Support Executive
Shivam Minerals And Allied Industries Pvt Ltd
09.2021 - 02.2024
Marketing representative
Cipla Ltd
11.2013 - 07.2014
B.Pharmacy - undefined
Milind Institute Of Pharmacy
08.2007 - 01.2014
B.Pharmacy - undefined
Shree Swami Vivekananda Vinay mandir
03.2006 - 03.2007
HSC - undefined
Shree Hathisinghji Vinay Mandir
03.2004 - 03.2005
SSC -
Jawahar Navodaya Vidyalaya
08.2000 - 08.2003
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