Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Generic

Parth Rastogi

Microsoft 365 System Engineer
New Delhi

Summary

Experienced Microsoft 365 Engineer adept at addressing intricate technical challenges to elevate customer experience. Skilled in swiftly resolving critical escalations and implementing impactful solutions. Proficient troubleshooter with strong communication abilities, ensuring seamless problem resolution.

Overview

5
5
years of professional experience
1
1
Certification
2
2
Languages

Work History

Sr. Escalation Engineer – M365

Allyis Inc.
Remote
01.2023 - Current
  • Served as primary escalation contact for Severity 1 and Severity 2 incidents across Microsoft 365, specializing in Exchange Online, SharePoint, and security/compliance platforms including Microsoft Purview, Azure AD, and eDiscovery.
  • Led Exchange Online migration projects under Enterprise Agreements, ensuring seamless mail flow, hybrid configurations, and compliance with organizational policies.
  • Diagnosed and resolved complex issues in Microsoft Purview, including Data Loss Prevention (DLP), Message Encryption, Information Protection, and Privileged Access Management, collaborating with engineering teams for bug fixes and RCA.
  • Managed escalations and release workflows in Azure DevOps (ADO) and Dynamics, coordinating cross-functional teams to triage bugs and deploy critical fixes.
  • Utilized Microsoft Graph Explorer, KQL, and Exchange Management PowerShell for deep diagnostics, telemetry analysis, and automation of support tasks.
  • Supported Azure AD identity and access scenarios, including Privileged Identity Management, role-based access control, and compliance auditing.

Lead Operations – Microsoft 365

Concentrix
Gurugram
07.2020 - 06.2023
  • Delivered advanced escalation support for Exchange Online, resolving mail flow, mailbox access, and hybrid configuration issues across enterprise environments.
  • Diagnosed and remediated complex SharePoint Online issues including permission conflicts, site provisioning failures, and integration with Microsoft Teams.
  • Investigated and resolved security incidents involving Microsoft Defender, Purview, and Azure AD, ensuring compliance with organizational and regulatory standards.
  • Supported eDiscovery workflows and data governance policies, enabling secure and compliant information retrieval across Microsoft 365 services.

Education

High School Diploma -

C.B.S.E
Delhi, India
04.2001 -

Skills

  • MS900

  • Exchange Online

  • Compliance and Purview

  • Root Cause Analysis

  • Advanced Troubleshooting

  • ServiceNow

  • ITIL

  • Active Directory

  • VMware

  • Customer support

  • Cross-functional support

Interests

Motorcycling

PC Building/Hardware

Collecting Vintage Watches

Certification

MS-900

Timeline

MS-900

03-2023

Sr. Escalation Engineer – M365

Allyis Inc.
01.2023 - Current

Lead Operations – Microsoft 365

Concentrix
07.2020 - 06.2023

High School Diploma -

C.B.S.E
04.2001 -

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Parth RastogiMicrosoft 365 System Engineer