Mahesh Chopra
IT / Office 365 Engineer
Delhi
Summary
Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
Overview
5
5
years of professional experience
7
7
Certifications
Work History
Sr. M365 Support Engineer (U2)
Microsoft (Tech Mahindra Allyis)
6 2023 - Current
- Working as the lead in all the task related to Exchange Online or Office 365 or AAD.
- Learned about the Hybrid Configuration and helped clients in migration from Google WS to Office 365.
- Guided clients and customers with cutover migration and staged migration in Office 365.
- Handling all issues related to mail flow, phishing, mail security, third-party mail filtering applications, mail relay with SMTP Authentication, encryption and connectors.
- Held triages and gave training on technologies such as SPO/ ODFB and educated fellow employees about the CMAT and CST tool.
- Expert in using the below-mentioned Office 365 portals and the features or services included in them: Microsoft 365 Admin Center, Entra ID (Formerly Azure Admin), Exchange Admin Center, Teams Admin Center, Security Admin Center, Compliance Admin Center, SharePoint Admin Center.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
Sr. Technical Support Advisor, Operations
Microsoft (Concentrix)
2021.09 - 2023.06
- Working as the lead in all the task related to Exchange server or Office 365 or AD or Intune related problems
- Handling all issues related to cloud computing and exchange online with the administrator of multiple organizations
- Solving problems which occur due to policies of Microsoft with the external users
- Working in direct contact with the admins of the Office 365 tenants and as a mediator for escalating the issues or raising the CET of the cases.
- Conducted regular reviews of support metrics, identifying areas for improvement and implementing necessary changes.
Technical Support Advisor
Adobe (Teleperformance)
2019.08 - 2021.07
- Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with standards
- Install and configure computer hardware operating systems and applications
- Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Expert in using below mentioned Adobe applications: Adobe Dreamweaver, Adobe XD, Adobe Muse (EOL), Adobe Spark, Adobe Animate.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
Education
Bachelors of Computers Application - Information Technology
Institute of Information,Technology And Management
New Delhi, India 2001.04 -
Intermediate (XII) -
GTB 3rd Centenary Public School
Delhi, India2016
High School (X) -
GTB 3rd Centenary Public School
Delhi, India2014
Skills
C++
Academic Projects and Achievements
- Received certificate for completing 6 Weeks Training in Android App Development from ISSAC IT Labs Solutions LLP.
- Received certificate of accomplishment for Data Analytics and Deep Learning from Samatrix.io
- Major Project, made an application on Android platform, “Bluetooth Chatting”.
Languages
English
Hindi
Punjabi
Certification
M365 Microsoft Teams Foundational Learning Path
Timeline
M365 Microsoft Teams Foundational Learning Path
2024-06
M365 SharePoint Online Foundational Learning Path
2024-06
M365 Exchange Online Specialist Learning Path
2024-04
Microsoft Exchange Online Mailflow - Foundational Learning Path
2024-04
Azure Virtual Desktop (AVD) feature: Custom image template
2024-03
Copilot for Microsoft 365
2024-03
M365 Security & Compliance Specialist Learning Path
2024-03
Sr. Technical Support Advisor, Operations
Microsoft (Concentrix)
2021.09 - 2023.06
Technical Support Advisor
Adobe (Teleperformance)
2019.08 - 2021.07
Bachelors of Computers Application - Information Technology
Institute of Information,Technology And Management
2001.04 -
Sr. M365 Support Engineer (U2)
Microsoft (Tech Mahindra Allyis)
6 2023 - Current
Intermediate (XII) -
GTB 3rd Centenary Public School
High School (X) -
GTB 3rd Centenary Public School
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