Nikhil Yogesh
Bangalore
Summary
A productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Strategic thinker with a proven track record of achieving financial objectives. Stay up-to-date on market trends to deliver actionable insights and evidence-based advice. Manages a caseload of clients in line with industry regulations.
Overview
10
10
years of professional experience
Work History
Sr. Associate-Customer Support on U2 Band
Tech Mahindra
05.2025 - Current
- Delivered exceptional customer support to Amazon North America customers via voice, ensuring timely and accurate issue resolution.
- Handled complex customer escalations involving orders, refunds, returns, Prime memberships, delivery issues, and account-related concerns.
- Maintained high CSAT and quality scores by strictly adhering to Amazon’s customer obsession principles and service-level agreements (SLAs).
- Acted as a Subject Matter Expert (SME) for U2-level cases, providing guidance to junior associates and supporting floor escalations.
- Investigated and resolved high-impact customer issues using internal Amazon tools and workflows while ensuring data accuracy and compliance.
- Demonstrated strong problem-solving and decision-making skills to resolve ambiguous customer scenarios independently.
- Documented customer interactions clearly and accurately for future reference and audit purposes.
- Achieved 95%+ Quality Scores consistently across multiple quarters
- Maintained CSAT above target while handling U2-level escalations
- Recognized for Customer Obsession / Ownership / Bias for Action
Client Specialist
Eidolon Learnings Pvt Ltd
11.2022 - 10.2024
- Created engaging content for clients and generated MIS reports.
- Developed personality development and skill modules for employees in the pharma and manufacturing industries.
- Managed backend updates according to client requirements.
- Created team-building activities at client locations to engage and motivate them.
- Led a team of 10 members, ensuring seamless operations and achievement of business goals.
- Recruited, interviewed, and onboarded 5 new employees, improving team productivity by 100%.
- Developed training programs to enhance team skills, increasing performance.
- Implemented employee engagement strategies, reducing attrition.
- Managed team workflow and delegated tasks to optimize efficiency and output.
- Conducted performance reviews and provided constructive feedback to drive professional growth.
Operations Experience Executive
Alorica India Pvt Ltd
09.2021 - 03.2022
- Handled customer complaints via chat and provided real-time resolutions.
- Documented complaints and maintained client satisfaction.
- Delivered a high level of service to customers to build upon future relationships.
- Pioneered customer experience strategies, elevating satisfaction levels.
Personal Account Manager (Operations PAM)
Conneqt Business Solutions
11.2020 - 09.2021
- Managed operations for 130 restaurants across multiple states.
- Ensured restaurant business growth through organic and inorganic methods.
- Maintained restaurant serviceability and addressed order-related queries.
- Maintained catalog management for the restaurants.
- Identified prospective customers and evaluated market potential.
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
Inside Sales Specialist
Practo Technologies Pvt Ltd
07.2020 - 11.2020
- Built platforms and websites for doctors and promoted premium subscription upgrades.
- Drove 100% revenue growth by consistently exceeding monthly and quarterly sales targets.
- Generated and qualified leads through cold calling, email campaigns, and LinkedIn outreach.
- Managed a sales pipeline of prospects using a CRM Tool, ensuring high conversion rates.
- Conducted product demos and presentations, effectively addressing customer pain points.
- Collaborated with the marketing team to refine outreach strategies, increasing lead engagement.
- Provided excellent post-sales support, enhancing customer retention and satisfaction.
Vendor Management Executive
Bundel Technologies Private Limited
12.2018 - 05.2020
- Supported restaurant partners in maintaining service quality and resolving order-related issues.
- Worked with the central vendor management supply team on strategy and performance evaluations.
- Closely monitored operations to ensure processes stayed within targets and matched or exceeded forecasts.
- Analyzed market trends to identify new business opportunities and areas for growth.
Traffic Officer
Associated Road Transport Private Limited
12.2015 - 07.2018
- Managed transportation needs and generated MIS reports for the company.
- Managed warehouse operations, including receiving, storing, and dispatching goods efficiently.
- Maintained 99% inventory accuracy by implementing systematic stock control procedures.
- Optimized warehouse layout, reducing order processing time.
- Led a team of 20 warehouse staff, ensuring smooth workflow and adherence to safety regulations.
- Reduced damages and losses by implementing improved packaging and handling techniques.
- Coordinated with suppliers and logistics teams to ensure timely deliveries.
Education
PUC - Commerce
Karnataka State PU Board
Bengaluru, KA01.2011
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Bangalore University
SSLC - undefined
Karnataka State Board
Bengaluru, KA01.2009
Skills
- Windows
- Mac OS
- MS Office
- Strong communication
- Coordination skills
- Problem-solving
- Interpersonal skills
- Ability to quickly learn new technologies
- Experience in operations
- Client support
- Business growth strategies
- Client service excellence
- SME account management
- Team supervision
- Project management
- Process improvement
- Cross-functional teamwork
Personal Information
- Date of Birth: 26/05/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Interests
- Script Writing
- Video Editing
- Photography
- Film making
Personal data processing
I hereby declare that the information given here is correct to my knowledge and I will be responsible for any discrepancy.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Timeline
Sr. Associate-Customer Support on U2 Band
Tech Mahindra
05.2025 - Current
Client Specialist
Eidolon Learnings Pvt Ltd
11.2022 - 10.2024
Operations Experience Executive
Alorica India Pvt Ltd
09.2021 - 03.2022
Personal Account Manager (Operations PAM)
Conneqt Business Solutions
11.2020 - 09.2021
Inside Sales Specialist
Practo Technologies Pvt Ltd
07.2020 - 11.2020
Vendor Management Executive
Bundel Technologies Private Limited
12.2018 - 05.2020
Traffic Officer
Associated Road Transport Private Limited
12.2015 - 07.2018
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Bangalore University
SSLC - undefined
Karnataka State Board
PUC - Commerce
Karnataka State PU Board