Subhashree Sabat
Maduravoyal, Chennai
Summary
Results-driven Customer Support Specialist with background in managing customer inquiries and complaints, troubleshooting technical issues, root cause analysis and maintaining high customer satisfaction levels. Skilled in both technical troubleshooting and fostering positive client relations, I consistently improved support efficiency.
Overview
1
1
year of professional experience
Work History
Associate - Customer Support
Autosense India Pvt. Ltd.
Chennai
11.2023 - 12.2024
- Responds to telephone calls, Email and raise tickets from the end users
- Assign raised tickets to appropriate support teams and follow up until closure
- Manages tickets and move cases to higher level as per the solution agreement
- Providing quick level solution and answering support queries via Phone & Email
- Coordinates with customers to resolve support issues
- Responsible for tracking of tickets and resolution of escalated support incidents
Education
B.Tech - Computer Science
National Institute of Science & Technology
Berhampur, Odisha, India06.2020
Intermediate -
Science Junior College
Hinjilicut, Odisha, India05.2016
Matriculation -
Saraswati Sisu Vidya Mandir
Hinjilicut, Odisha, India03.2014
Skills
- Unix/Linux
- Windows
- MS SQL
- ITIL
- Manual testing
- IT Helpdesk
- Troubleshooting and diagnosis
- Root-cause analysis
- Customer issue resolution
- Application monitoring
- Incident management
- Technical issues analysis
Languages
- English
- Hindi
- Odia
Personal Information
- Date of Birth: 05/05/99
- Gender: Female
- Marital Status: Married
Itskillssummary
- Having sound knowledge on ITIL concepts.
- Sound knowledge in Database Fundamentals.
- Basic knowledge of writing SQL queries.
- Good Knowledge in Manual Testing.
- Resolve support issues with a focus on root cause analysis to reduce recurring issues.
- Investigated and resolved technical and operational issues related to the applications.
- Provide technical guidance including analysis, reproduction, and general troubleshooting for issues received from Customers
- Zeal to learn new technologies.
Declaration
I hereby declare that all statements made in the CV are true, complete and correct to the best of my knowledge and belief.
Timeline
Associate - Customer Support
Autosense India Pvt. Ltd.
11.2023 - 12.2024
B.Tech - Computer Science
National Institute of Science & Technology
Intermediate -
Science Junior College
Matriculation -
Saraswati Sisu Vidya Mandir
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