Altaf Ahmad Khan
Associate Technical Support
Noida
Summary
Agile and diligent technical support agent with experience and desire to learn. I provide top quality customer service and possess a great capacity for accurate diagnosis and effective resolution of software and hardware failure . I am looking for a position with possibilities for growth.
Overview
1
1
year of professional experience
Work History
Associate Technical Support
Tech Mahindra
08.2023 - Current
- Provided exceptional customer service, consistently receiving positive feedback from clients for quick response time and issue resolution.
- Documented faults and bugs for referral to development staff for use in updates.
- Monitored system performance to identify potential issues.
- Prioritizing incidents according to their urgency and scale of the business to initiate P1,P2,P3 incident .
- Diagnosed and troubleshoot hardware, software, network issues , PingID , Exchange,Mobile-iron(Mobility Management), VPN F5 Client, MyApps Which is and Internal General Electric application for Company network and proxy connection.
- Utilising service application tool such as B2B , Active Directory , OneIDM .
- Responded to customer inquiries and provided technical assistance over call and chat .
- Delivered Tier-1 and Tier-2 support to internal and external customers.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Technology - Computer Science And Engineering
Galgotias University
Greater Noida, India 04.2001 -
Skills
TCP/IP
Customer Support
Hardware Configuration
ServiceNow
User Support
Technical Support
MySQL
Database Management
Unix/Linux
Timeline
Associate Technical Support
Tech Mahindra
08.2023 - Current
Bachelor of Technology - Computer Science And Engineering
Galgotias University
04.2001 -