Summary
Overview
Work History
Education
Skills
Timeline
Generic

Altaf Ahmad Khan

Associate Technical Support
Noida

Summary

Agile and diligent technical support agent with experience and desire to learn. I provide top quality customer service and possess a great capacity for accurate diagnosis and effective resolution of software and hardware failure . I am looking for a position with possibilities for growth.

Overview

1
1
year of professional experience

Work History

Associate Technical Support

Tech Mahindra
08.2023 - Current
  • Provided exceptional customer service, consistently receiving positive feedback from clients for quick response time and issue resolution.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Monitored system performance to identify potential issues.
  • Prioritizing incidents according to their urgency and scale of the business to initiate P1,P2,P3 incident .
  • Diagnosed and troubleshoot hardware, software, network issues , PingID , Exchange,Mobile-iron(Mobility Management), VPN F5 Client, MyApps Which is and Internal General Electric application for Company network and proxy connection.
  • Utilising service application tool such as B2B , Active Directory , OneIDM .
  • Responded to customer inquiries and provided technical assistance over call and chat .
  • Delivered Tier-1 and Tier-2 support to internal and external customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

Bachelor of Technology - Computer Science And Engineering

Galgotias University
Greater Noida, India
04.2001 -

Skills

    TCP/IP

Timeline

Associate Technical Support

Tech Mahindra
08.2023 - Current

Bachelor of Technology - Computer Science And Engineering

Galgotias University
04.2001 -

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Altaf Ahmad KhanAssociate Technical Support