Parth Shah

Took ownership of a customer account as Implementation Lead and technical project manager, successfully managing multiple CSM responsibilities.

• Oversaw end-to-end onboarding procedures, successfully transitioning new customers from contract signature to go-live.
• Continuously educated customers on ways to leverage the technology and enabled them on new features upon release.
• Defining positive business outcomes and metrics with customers, tracking them on an ongoing basis.
• Implemented continuous improvement measures for customer-facing resources by identifying gaps in training, enablement, and feature documentation based on customer interactions.
• Served as a troubleshooting expert, working alongside customers to pinpoint and resolve issues hampering the realization of value through solutioning or error messages.
• Served as ALICE's internal customer voice, advocating for their needs

• Led team meetings and provided training sessions to educate users about BIM processes and procedures.
• Developed and maintained a library of BIM objects, families, and templates.
• Evaluated existing workflows and developed new ones that improved efficiency and reduced costs associated with implementation of BIM technologies.
• Created 3D parametric models from 2D drawings using Building Information Modeling software.
• Provided technical support to project teams on the use of Autodesk Revit and Navisworks software tools.
• Managed quality control checks on digital deliverables produced by external consultants.

• Demonstrated expertise in international project execution by handling various responsibilities such as BIM content development, coordination, automating tasks with Dynamo, performing clash detections,and effectively leading teams.