Hi, I’m
PARTH SONI
ELECTRICAL ENGINEER
A408, Sahaj Greens, NR. Shree Hari Vilas, B/h Soham Sandhidhya, Ramol, AHMEDABAD
Summary
Seasoned Service Manager bringing 13 years of Construction Equipments. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
13
years of professional experience
5
years of post-secondary education
3
Languages
Work History
Vibrant Construction Equipments Pvt. Ltd.Hyderabad
Service Manager
02.2023 - Current
Job overview
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained records of service transactions and customer feedback for future reference.
- Resolved customer complaints in professional and timely manner.
- Developed department processes and procedures to boost customer satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maxmech Equipments Pvt Ltdahmedabad
Service Manager
05.2014 - 01.2023
Job overview
- Receiving customer complaints.
- Communication with key customer.
- Co-ordinate with the executive and service engineer and take a daily report of the work.
- Communication with the customer after complaints is closed.
- Monitoring of the complaint register.
- Create a customer-care program.
- Monitoring- team performance.
- Allocation to engineer if visit is required for troubleshooting.
- Deploy service engineer for erection and commissioning work.
- Utility list, erection-commissioning planning schedule provide to customer and monitor the daily site work as per plan.
- Customer satisfaction survey.
- Continuous customer feedback & increasing customer friendliness/satisfaction.
- Develop a strong feedback system and periodically report to management.
- Manage projects at the national and international levels.
- Team Recruitments and provide training to everyone.
- Make a programme for the spares department to grow business, take orders of spares from out of warranty systems. And sign an AMC contract by visiting the customers.
- Attending to customer queries on spares requirement.
- Monitoring the spares revenue.
- Sales support for Technical data sharing and inquiry generation of customers.
Walsons Building Faith Private Limited. ahmedabad
Technical Team Assistant Co-coordinator
08.2013 - 05.2014
Job overview
- To maintain Power AC, SMPS, UPS, Inverters.
- Responsibility for 24-hour uptime of all the power devices.
- Prepare various reports according to company requirement.
- Coordination with customer and peer team.
- Maintaining cooling of all data center area.
- Maintain High Tension and Low-Tension panel to provide 24x7 power supply to the company.
- Maintain Air-Circuit Breaker.
- Replacement of faulty cables.
- Take periodically Battery Backup of SMPS and UPS.
Macons Equipements Pvt LtdAhmedabad
Service Engineer
07.2010 - 07.2013
Job overview
- As a Service engineer.
- Erection and Commissioning work.
- Consult & solve with Senior & Junior Technical Person.
- On site plant maintenance.
- Handle National Level Projects.
- Give Training to Operators regarding handling The plants.
Education
Government Polytechnic JamnagarJamnagar
Diploma Electrical Engineer from Engineering
06.2007 - 11.2011
SscKhedbramha
SSC
04.2006 - 03.2007
Skills
Technical Support
Establishing vision
Team Building
Effective workflow management
Strong presentation, organization, and communication skills
Dynamic, enthusiastic, and creative
Self- motivated and quick learner
MS-Office & Typing
ERP
Timeline
Service Manager
Vibrant Construction Equipments Pvt. Ltd.
02.2023 - Current
Service Manager
Maxmech Equipments Pvt Ltd
05.2014 - 01.2023
Technical Team Assistant Co-coordinator
Walsons Building Faith Private Limited.
08.2013 - 05.2014
Service Engineer
Macons Equipements Pvt Ltd
07.2010 - 07.2013
Government Polytechnic Jamnagar
Diploma Electrical Engineer from Engineering
06.2007 - 11.2011
Ssc
SSC
04.2006 - 03.2007