Partha Debnath
West Tripura
Summary
Dynamic professional with experience at Tech Mahindra, excelling in customer relationship management and problem-solving. Proven ability to enhance customer satisfaction and retention through effective communication and support. Skilled in SQL development and team collaboration, driving growth and fostering positive client interactions. Committed to delivering exceptional service and results.
Overview
2
2
years of professional experience
Work History
Java Trainee Internship
Pankaj Sir Academy
Bengaluru
01.2024 - 08.2024
Customer Service Executive
Tech Mahindra
West Tripura
06.2022 - 07.2023
- My job role was to handle customer queries about their orders.
- Strengthened customer retention by offering discount options.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Supported sales team members to drive growth and development.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
B.Tech - Electrical Engineering
Jis College Of Engineering
Kalyani,Nadia,west Bengal06-2022
High School Diploma -
Ambedkar Adarsha Uchcha Vidyalaya
Bisalgarh,TripuraDiploma - Electrical Engineering
Gomati District Polytechnic
Udaipur,TripuraSkills
- Customer relationship management
- Problem solving
- Team collaboration
- SQL development
- Java programming
- Time management
- Communication skills
- Database management and creation
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Java Trainee Internship
Pankaj Sir Academy
01.2024 - 08.2024
Customer Service Executive
Tech Mahindra
06.2022 - 07.2023
B.Tech - Electrical Engineering
Jis College Of Engineering
High School Diploma -
Ambedkar Adarsha Uchcha Vidyalaya
Diploma - Electrical Engineering
Gomati District Polytechnic
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