Partha Sarathi Maitra
Malda
Summary
Results-driven professional with over 9 years of experience in customer care and retail management. Proven track record in enhancing customer satisfaction and operational efficiency across various roles, including Customer Care Officer and Store Manager. Currently serving as a Manager at Sureka Electronics, focusing on team leadership and strategic growth initiatives. Seeking opportunities to leverage expertise in a growth-oriented organization to drive organizational success.
Overview
10
10
years of professional experience
Work History
Manager
Sureka Electronics
Malda
04.2021 - Current
- Worked as a Manager with lots of responsibilities like time to time participation in Retail Outlet like marketing & advertisement, promotional activity, customer service, follow up & in Distribution Sale Planning, Sub-Dealer point visit every month, scheme follow up, payment follow up etc.
- Oversaw team performance and provided guidance to staff members.
- Coordinated inventory management and supply chain logistics effectively.
- Analyzed operational data to identify areas for process improvement.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
STORE MANAGER
Value Plus Retail Pvt. Ltd. (FRANCHISEE)
07.2020 - 03.2021
- Worked as a Store Manager with lots of responsibilities like time to time participation in Retail like marketing & advertisement, promotional activity, customer service, follow up etc.
- Managed staff scheduling and delegated tasks to optimize workflow.
- Oversaw daily store operations and ensured compliance with company policies.
- Trained new employees on customer service standards and store procedures.
- Maintained inventory levels and coordinated restocking efforts with suppliers.
- Addressed customer inquiries and resolved issues to ensure satisfaction.
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored sales performance and identified areas for improvement in service delivery.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
Billing Assistant
Value Plus Retail Pvt. Ltd.
03.2018 - 06.2020
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Coordinated with departments to ensure timely invoice generation and distribution.
- Managed customer accounts and updated records as needed.
Customer Care Officer
Intech Solution (MI)
04.2016 - 03.2018
- Responded to customer inquiries via phone and email promptly.
- Monitored trends in customer service requests across multiple channels. etc.
Education
Graduation - Arts
Gour Banga University
Malda, West BengalHigher Secondary -
Madhyamik Examination -
Skills
- MS Office
- Team leadership
- Inventory management
- Customer service
- Performance monitoring
- Problem solving
- Time management
- Relationship building
- Networking strategies
- Performance management
- Decision-making
- Staff management
- Negotiation
- Documentation and reporting
- Marketing
- MS Excel
- Tally Prime
- Customer relationship management (CRM)
Professional Experience - Current Position
Sureka Electronics, Malda, Manager, 04/01/21, Participation in Retail marketing & advertisement, Promotional activity, Customer service, Follow up & in Distribution Sale Planning, Sub-Dealer point visit every month, Scheme follow up, Payment follow up, Stock management
Father's Name
Subhrangshu Maitra
Languages
- English (Read, Write)
- Hindi (Speak)
- Bengali (Read, Write, Speak)
- English (Read, Write)
- Hindi (Speak)
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge.
Profile Strengths
Dynamic, resourceful and diligent professional; offering more than 9 years of experience in the field of Intech Solution (MI) as a Customer Care Officer., 04/01/16 - 31/03/18, Value Plus Retail Pvt. Ltd., Billing Assistant, 05/03/18 to 30/06/20, Value Plus Retail Pvt. Ltd. (FRANCHISEE), Store Manager, 01/07/20, 31/03/21, Sureka Electronics, Manager, 01/04/21, Present...
Personal Information
- Blood Group: A+
- Date of Birth: 06/05/97
- Marital Status: Unmarried
Signature
Partha Sarathi Maitra
Timeline
Manager
Sureka Electronics
04.2021 - Current
STORE MANAGER
Value Plus Retail Pvt. Ltd. (FRANCHISEE)
07.2020 - 03.2021
Billing Assistant
Value Plus Retail Pvt. Ltd.
03.2018 - 06.2020
Customer Care Officer
Intech Solution (MI)
04.2016 - 03.2018
Graduation - Arts
Gour Banga University