PARTHA SARKAR
Kolkata
Summary
Action-oriented Area Operations Manager brings achievements in business problem-solving, personnel management, and profit optimization. Strategic Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments.Delivers above-benchmark results with tenacious, forward-thinking pursuit of opportunities.
Overview
10
10
years of professional experience
Work History
Area Operation’s Manager
Lenskart Solution Pvt. Ltd
Kolkata
10.2021 - Current
- Currently Taking Care Kolkata(WB) Territory with an annual approximate of 36cr Annually.
- Handling 14 EBO, (COCO) spread across Kolkata territory.
- Detail involvement in daily operations, for both FOFO and COCO stores, in respect to all retail SOP lines.
- Control of manpower attrition, creating a growth path for the same employees to enhance their productivity towards target achievement.
- Facilitated communication between management and employees regarding changes in policies or procedures.
- Addressed problems encountered by personnel during their daily activities promptly and efficiently.
- Motivated staff members towards achieving goals set out by upper management.
- Monitored staff performance, ensuring adherence to company standards of quality and productivity.
- Developed and implemented operational policies and procedures to ensure efficient workflow.
- Managed daily operations of the area, including scheduling, training and supervision of personnel.
- Maintained accurate records of inventory levels, stock movement and purchasing activities.
- Established annual budgets for the area operations department; monitored spending against budget targets.
Store Manager
Lenskart.com
Kolkata
09.2019 - 09.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
Assistant Store Manager
GKB LENS PVT LTD
Jamshedpur
02.2018 - 09.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Organized weekly meetings with department heads to review progress on key objectives.
Store Manager
Lenskart.com
Jamshedpur
11.2016 - 02.2018
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Identified opportunities for cost savings through waste reduction initiatives.
Sales Executive
TITAN EYE
Jamshedpur
04.2014 - 11.2016
- Cultivated relationships with existing customers to encourage repeat business.
- Trained junior sales staff on techniques for improving customer service experience.
- Generated reports summarizing sales performance metrics and presented findings to management team.
Education
MBA - Retail Management
Amity University
New Delhi07-2026
Graduation B.A -
W.B.N.S.O.U
01.2020
Intermediate Arts -
W.B.H.S Board
01.2014
Metric -
W.B.S.E Board
01.2012
Skills
- Performance Analysis
- Expense Tracking
- Staff Supervision
- Strategic Planning
- Market and competitive analysis
- Sales Training
- KPI Tracking
- Customer Service
- P&L Management
Personal Qualities
Enthusiastic & honest, diligent, Committed & dedicated, Hardworking.
Technicalqualifications
Basic Knowledge of Computer Application
Professional Highlights
10’s year Experience in Retail operations, sales & marketing. Understanding & creation of Business ROI, and working to maintain a healthy ROI. Ensure over all cluster profitability, by working on each store’s individual performance – pushing TOP LINE, and keeping a control on BOTTOM LINE. Understanding the gap between the desired operation and actual by spending adequate time with store team. Ability to function as a team player and alternatively work independently to achieve objectives. Excellent coordinative skills between various departments and also sound staff management skills, Franchisee management, coordinate between management and Franchisee partner for better execution of plan.
Personal Information
- Father's Name: LATE PRADIP SARKAR
- Date of Birth: 05/13/1997
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Generalworkskills
Proven Ability to Learn New Things Quickly & to Adopt demonstrator to be dependable & have a positive attitude, Punctual & Prompt in work habits.
Languages
Hindi, Bengali, & English
Disclaimer
I hereby Declare that all the Statement made in this Resume are true, Complete & correct to the best of my Knowledge and Belief. I am hard working, diligent and can perform my duty efficiently in any adverse condition. Anticipating your earlier and positive response in this direction as soon as possible. Thanking you.
Affiliations
- Exercising daily for 30 minutes by taking a walk in nature.
- I have strong Passion for Mountaineering.
- I Like to Listen music in free times.
Accomplishments
Best SM in Q2-Q3 For FY20-21
For Generated Highest Revenue & Best Customer Experience in CC2 Store.
Best AOM in FY23-24
For Highest AOP Achivement and Audit Score in FY23-24.
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Area Operation’s Manager
Lenskart Solution Pvt. Ltd
10.2021 - Current
Store Manager
Lenskart.com
09.2019 - 09.2021
Assistant Store Manager
GKB LENS PVT LTD
02.2018 - 09.2019
Store Manager
Lenskart.com
11.2016 - 02.2018
Sales Executive
TITAN EYE
04.2014 - 11.2016
MBA - Retail Management
Amity University
Graduation B.A -
W.B.N.S.O.U
Intermediate Arts -
W.B.H.S Board
Metric -
W.B.S.E Board
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