Implemented a customer-centric approach, led new store launches, enforced SOP compliance, managed shrinkage, conducted quarterly marketing planning, and oversaw budgeting. Additionally, effectively managed franchisee relationships, enhanced store profitability, and drove manpower management, training, and development initiatives to elevate system performance.
· Managed 14 Exclusive Brand Outlets (EBOs) and Company-Owned, Company-Operated (COCO) stores across the Kolkata region.
10’s year Experience in Retail operations, sales & marketing. Understanding & creation of Business ROI, and working to maintain a healthy ROI. Ensure over all cluster profitability, by working on each store’s individual performance – pushing TOP LINE, and keeping a control on BOTTOM LINE. Understanding the gap between the desired operation and actual by spending adequate time with store team. Ability to function as a team player and alternatively work independently to achieve objectives. Excellent coordinative skills between various departments and also sound staff management skills, Franchisee management, coordinate between management and Franchisee partner for better execution of plan.
I hereby Declare that all the Statement made in this Resume are true, Complete & correct to the best of my Knowledge and Belief. I am hard working, diligent and can perform my duty efficiently in any adverse condition. Anticipating your earlier and positive response in this direction as soon as possible. Thanking you.