Partha Sarkar
Payment Risk Investigator
Kolkata
Summary
At Amazon, as an Investigation Specialist, I streamlined processes and reduced risks by identifying threats, enhancing investigative outcomes. My expertise in data analytics and exceptional time management led to significant improvements in fraud detection and internal controls, showcasing my ability to deliver results through both technical and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Investigation Specialist - BRI
Amazon
Bangalore
01.2022 - Current
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
- Reduced organizational risk by identifying potential threats through comprehensive investigative work.
- Applied analytical skills in reviewing financial records, transactional data, and other documents to identify patterns indicative of fraudulent activity or misconduct.
- Achieve weekly productivity and quality in the process to promise the best customer experience.
- Providing up-skilling to the tenured folks on new market places, Doing 1 on 1 to improve the mentees process knowledge and quality and providing feedback for better performance.
- Use of internet tools ( Pipl, Ekata, LinkedIn, Facebook) and in- house tools to ensure the accurate decisions.
- Auditing 15-20% of total defects every week and providing call outs and writing detailed report on how to improve the YTD performance of the team and the store for a better customer experience from Amazon.
Education
Bachelor of Science - Physics
West Bengal State University
Barrackpore, Kolkata 04.2001 -
Skills
Risk assessment
Background checks
Audit support
Data analytics
Risk mitigation strategies
Microsoft Excel
Time management
Accomplishments
- Recipient of the multiple RnR ( Rewards and Recognition) awards for exceptional performance across the board.
- Successfully managed to improve the team metrics and performance.
- Mentored new team members to improve performance, boosting efficiency from 60-70% to 100% within 5 weeks.
Certification
Certified Anti-Money Laundering Specialist (CAMLS)
Timeline
Certified Anti-Money Laundering Specialist (CAMLS)
06-2024
Investigation Specialist - BRI
Amazon
01.2022 - Current
Bachelor of Science - Physics
West Bengal State University
04.2001 -
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