Summary
Overview
Work History
Education
Skills
Software
Hobbies and Interests
Timeline
Hi, I’m

Parthasarathi

Assistant Team Lead - Operations (Customer Support)
Bengaluru

Summary

Accomplished team leader with consistent successful experiences in Customer Service industry. Highly adept at preparing team evaluations, increasing team performance and setting realistic benchmarks. Uniquely skilled at motivating assembly line associates to meet daily output goals. Strong abilities in business operations, work-force scheduling and time management.

Overview

6
years of professional experience
5
years of post-secondary education
4
Languages

Work History

Intouch Cx
Bengaluru

Assistant Team Lead
12.2018 - Current

Job overview

  • Coordinated weekly meetings for internal and external groups.
  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Created staff schedule, approved requested time updated reports and manage daily operations
  • Served as PoC for multiple international clients along with other stakeholders
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Worked with customer service to handle escalated customer issues.
  • Worked on team performance to meet the targeted SLA, processing accuracy and higher customer satisfaction along with other business objectives.

BYJUs
Bengaluru

Business Development Associate
02.2018 - 10.2018

Job overview

  • Negotiated contracts and closed sales with new and existing clients.
  • Developed business pipeline using cold and warm techniques.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.

Education

Dayanada Sagar College of Engineering
Bengaluru

Bachelor of Engineering from Electrical And Electronics
08.2012 - 08.2017

University Overview

Delhi Public School,Dhanbad
Jharkhand

No Degree
04.2001

University Overview

Achieved 10 CGPA in 10th Standard CBSE, AISSE (2009-10)

Doon Public School, Dhanbad
Jharkhand

No Degree from PCM
04.2001

University Overview

Achieved 84% aggregate in 12th Standard CBSE, AISSCE (2011-12)

Skills

    Microsoft Office Suite

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Software

Python

Tableau

MS Excel, MS Powerpoint, MS Word

Hobbies and Interests

Hobbies and Interests
  • Passionate about outdoor activities and hiking, demonstrating a commitment to physical fitness, endurance, and a proactive approach to personal well-being.
  • Keen interest in global affairs and world politics, reflecting a curiosity about the interconnectedness of international events.
  • Enthusiastic about photography as a creative outlet, showcasing an eye for detail, composition, and storytelling.
  • Engage in public speaking events or forums, showcasing the ability to articulate ideas clearly and persuasively, with a focus on audience engagement.

Timeline

Assistant Team Lead
Intouch Cx
12.2018 - Current
Business Development Associate
BYJUs
02.2018 - 10.2018
Dayanada Sagar College of Engineering
Bachelor of Engineering from Electrical And Electronics
08.2012 - 08.2017
Delhi Public School,Dhanbad
No Degree
04.2001
Doon Public School, Dhanbad
No Degree from PCM
04.2001

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Parthasarathi Assistant Team Lead - Operations (Customer Support)