Zoha Mastoor
Assistant Team Lead
HYDERABAD,Telangana
Summary
Dynamic leader with a proven track record at Avance Consulting Services, enhancing team efficiency and candidate pipelines. Significantly improved process outcomes and recruitment metrics. Skilled in fostering teamwork and leveraging analytical thinking for strategic decision-making, drive results and foster growth.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Team Lead
Avance Consulting Services
HYDERABAD
03.2024 - 06.2024
- Promoted a positive work environment by fostering teamwork and open communication among team members.
- Supervised 3 co-workers.
- Managed team workload to reach targets for specific tasks.
- Managed daily operations efficiently by monitoring task completion rates, allocating resources strategically as needed.
- Led regular team meetings to discuss progress, challenges, and opportunities for growth, fostering an atmosphere of continuous learning.
- Worked closely with senior management to provide valuable input into strategic decision-making processes based on comprehensive understanding of internal strengths/weaknesses and external opportunities.
- Implemented process improvements to reduce errors and increase overall efficiency
Senior Recruiter
Avance Consulting Services
HYDERABAD
03.2023 - 03.2024
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
- Achieved a revenue of $45k in the fiscal year 2023-2024
- Leveraged advanced search techniques and Boolean logic to effectively source passive candidates from various online platforms.
- Operated and maintained applicant tracking and candidate management systems.
- Developed strong relationships with hiring managers to better understand their needs and successfully fill vacancies in a timely manner.
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
- Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
- Advertised job opportunities on social media platforms and job boards.
- Coordinated schedules to arrange management interviews with applicants.
Recruiter
Avance Consulting Services
Hyderabad
03.2022 - 03.2023
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Advertised job opportunities on social media platforms and job boards.
- Studied job descriptions and qualifications to determine applicant requirements.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Operated and maintained applicant tracking and candidate management systems.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
Customer Service Executive
Amazon
HYDERABAD
09.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Managed a number of 80 inbound calls a day
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
Education
Bachelor of Science - Life Sciences
Sujatha Degree College
Hyderabad, India 06.2018 - 09.2021
Skills
Motivational Techniques
Multitasking
Coaching and Mentoring
Decision-Making
Analytical Thinking
Teamwork and Collaboration
Problem-Solving
People Management
Microsoft Windows XP professional
Microsoft Office Suite
Project Management
Motivational Techniques
Accomplishments
Awardee of Customer Delight for Award for two consecutive months - October 2023 & November 2023
Languages
Arabic
Beginner (A1)
Hindi
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Telugu
Elementary (A2)
Timeline
Assistant Team Lead
Avance Consulting Services
03.2024 - 06.2024
Senior Recruiter
Avance Consulting Services
03.2023 - 03.2024
Recruiter
Avance Consulting Services
03.2022 - 03.2023
Customer Service Executive
Amazon
09.2021 - 03.2022
Bachelor of Science - Life Sciences
Sujatha Degree College
06.2018 - 09.2021