Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Shreya Pal

Bangalore

Summary

Patient-focused Clinical Dentist with 4+ years of experience managing general dentistry procedures, diagnosing dental problems, and determining comprehensive treatment plans. Proven record of success in performing restorative dentistry, including fillings, crowns, veneers, and dentures and removable partial dentures. Results-driven Senior Associate Executive known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring successful project execution and team synergy.

Overview

5
5
years of professional experience

Work History

Senior Customer Support Executive

Tech Mahindra
Bangalore
09.2022 - 07.2024
  • Developed and implemented customer service policies, procedures and standards.
  • Provided technical assistance to customers in resolving product-related issues and patient care management.
  • Handle high-end surgery cases with expert oncological opinion, including liver and bone marrow transplant.
  • Resolved escalated Patients complaints promptly and professionally.
  • Created detailed reports summarizing customer inquiries, trends, resolutions and other related information in the field of medicine surgery.
  • Maintained records of all interactions with customers for future reference and analysis.

Senior Associate Executive

FirstSource
Bangalore
08.2021 - 08.2022
  • Company Overview: Narayana Health
  • Practice as a managing and clinical dentist to administer all facets of general dentistry procedures
  • Best consultation provides for liver transplant, bone marrow transplant and cancer and Dr Devi Shetty’s patient which is applicable for heart surgery
  • Critical consultation for more than 400 cases
  • Overall 1000+ cases handle with ease and 270+ escalations
  • Provides best support system throughout the patient consultation journey
  • Attending all senior executive meetings for creating roadmap and process
  • Documentation for entire workflow for junior doctors and mentoring them
  • Narayana Health

Senior Associate Executive

Altruist Technologies
04.2021 - 08.2021

Dentist

Triveni Institute of Dental Science Hospital and Research Center
04.2019 - 08.2020
  • Practice as a managing and clinical dentist to administer all facets of general dentistry procedures
  • Diagnose patients’ dental conditions and present comprehensive treatment plans by exposing radiographs, photographs, and developing impressions and pouring models and provide emergency service with a variety of dental issues while educating them on oral health
  • Perform restorative dentistry of 1200+ patients per year, including both removable and fixed fillings, crowns, veneers, dentures, and partial dentures, periodontal therapies, and extractions
  • Acted as an onsite managing dentist for a busy practice with 1000+ active patients
  • Worked closely with specialists and laboratories to achieve high levels of esthetics and functions in restoring various implants
  • Managed 150+ complex cases in the practice
  • Conducted weekly meetings with the owner and other associate dentists regularly to discuss the progress of ongoing cases and patient issues

Education

BDS - CG

TIDSHRC
01.2019

XII - WB

PPS
01.2014

X - WB

PPS
01.2012

Skills

  • Skilled in working with multidisciplinary teams
  • Well-versed in dental procedures
  • Knowledge of oral hygiene products and devices
  • Advising patients on diet and dental care
  • Keeping up to date with developments in dentistry
  • Excellent listening skills
  • Excellent communication skills
  • Excellent interpersonal skills
  • Able to write prescriptions for antibiotics and dental medication

Personal Information

  • Date of Birth: 12/30/95
  • Marital Status: Single

Languages

  • English
  • Hindi
  • Bengali

Timeline

Senior Customer Support Executive

Tech Mahindra
09.2022 - 07.2024

Senior Associate Executive

FirstSource
08.2021 - 08.2022

Senior Associate Executive

Altruist Technologies
04.2021 - 08.2021

Dentist

Triveni Institute of Dental Science Hospital and Research Center
04.2019 - 08.2020

BDS - CG

TIDSHRC

XII - WB

PPS

X - WB

PPS

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Shreya Pal