Parthasarathy Vinod
Thane
Summary
As a seasoned Technical Expert and Content moderator Analyst with over 8+ years of experience, I've developed a unique blend of skills and expertise that enables me to drive business growth, foster innovation, and lead high-performing teams.
With a proven track record of success in Technical Support Analytics and Content Moderator, I excel at:
- Developing and executing strategic plans to achieve business objectives
- Building and leading cross-functional teams to drive collaboration and innovation
- Leveraging data-driven insights to inform business decisions and optimize results
- Cultivating strong relationships with clients, partners, and stakeholders
I'm passionate about staying at the forefront of industry trends and advancements, and I'm committed to continuous learning and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Comms Technical Assosiate
Accenture(INDIA)
Mumbai
03.2024 - Current
- Provided technical support for network and hardware issues for end users.
- Performed Customer account tasks such as user account creation, password resetting, and security access maintenance.
- Conducted regular system monitoring activities to ensure optimal performance.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools using DELPHI.
- Analyzed system logs and identified potential issues with networks using MTAS.
- Resolved technical problems through troubleshooting techniques.
- Assessed data backup procedures to ensure proper data protection measures are in place.
- Provided training to employees on using new software applications or hardware components.
- Monitored system performance metrics to identify opportunities for improvement.
- Coordinated with vendors for product procurement or service delivery.
- Collaborated with other departments to resolve technical challenges related to their operations like NRB team.
- Addressed technical support inquiries by resolving open service tickets and requests.
- Assisted customers with various types of technical issues via Chat.
- Served as first point of contact for incoming technical service calls and emails.
Trust and Safety Associate(Content Moderator)
Accenture (INDIA)
Mumbai
04.2018 - 02.2024
- Boosted content effectiveness by implementing policy
- Maintained a clean and secure platform/database by eliminating unnecessary disturbances from content/malware.
- Maintained a track record of achieving assigned objectives on a regular basis
- Provided assistance to colleagues when Leader or Expert unavailable
- Streamlined team operations to maximize efficiency and output.
- Streamlined and enhanced management of average handling time
- Developed and delivered training sessions on policy learning for team members.
- Identified and resolved any content errors in the team by offering corrective coaching/feedback.
- Categorized all identified errors and policy issues for proper resolution
- Maximized quality metrics by closely monitoring and managing False Positive and False Negative pointers.
- Contributed towards creating a culture of integrity, honesty, and compliance with ethical standards
- Manage implementation of ongoing programs that enhance employee's physical well-being.
- Inspired team members towards achieving higher productivity levels by leading from the front and providing motivation.
Warehouse Assistant
Distribution Company
01.2018 - 03.2018
- Receiving, Moving, Checking And Storing Incoming Goods
- Selecting Space For Storage And Arranging For Goods To Be Placed In The Designated Areas
- Contacting Transport Companies And Coordinating Dispatch And Delivery With Them
- Preparing Deliveries For The Van Drivers
- Moving And Organizing Stock
- Storing Stocks Safely in Stacks
- Removing Hazardous Products From The Warehouse
- Using Mechanical Handling Equipment I.E
- Fork Lift Trucks To Move Goods Around
- Monitoring Stock Levels
- Making Sure That All Inventory Processes Are Completed On The Same Day.
Technical Support Associate II
M/s. CONVERGYS (INDIA)
08.2017 - 12.2017
- Conducted thorough analysis of customer accounts to guarantee provision of correct information.
- Ensured correctness of billing information through thorough customer account verification.
- Providing full-fledged problem-solving for customer issues
- Consistently achieved set targets for the business.
- Ensured Peak Performance by Following Established HR Protocols.
- Led team briefings and completed floor walks.
- Mentored team members in applying best practices for improved productivity and achieving organizational objectives.
Technical Support Associate I
M/s. CONVERGYS (INDIA)
11.2016 - 07.2017
- Identifying Process Gaps And Provide Suggestions For Process Improvement
- Support Teams In Production In Absence Of A Team Leader
- Highlighting Behaviors That Affect The Business And Customers Negatively, also Correcting Them Through Coaching/Feedback Conversations
- Assist New Hire Batches During Transition And OJT(On Job Training) Phase
- Auditing Chat For Specialists And Sending Performance Reports Daily To All The Team Leaders
- Continuous Coaching And Feedback About Fraud Detection And Customer Interactions
- Answer To Any Process Related Queries that the Specialist/Leaders May Have.
Education
HSC - Science
R.A.DAV
Bhandup,Mumbai03-2013
SSC -
Shreerang Vidyalaya
Thane03-2011
Skills
- Premiere Customer Service Management
- Content Moderator Analyst
- Personnel Management
- Team Management
- Ability To Work Under Pressure
- Deliver Within Deadlines
- Performance Management
- Flexible And Adaptable To Change
Personal Information
Date of Birth: 03/09/1995
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Malayalam
Beginner (A1)
A1
Certification
Data analysis and Root cause Analysis in Six Sigma from Skill Soft - Jun 2022
Credential ID: 52293670
The art and Science of Communication from Skill Soft- Apr 2024
Credential ID: 17122432
Six Sigma and Lean: Foundation and Principle from Skill Soft - Sept 2024
Credential ID:114992052
Using Lean to Perfect Organizational Processes from Skill Soft- Sept 2024
Credential ID:114979305
Timeline
Customer Comms Technical Assosiate
Accenture(INDIA)
03.2024 - Current
Trust and Safety Associate(Content Moderator)
Accenture (INDIA)
04.2018 - 02.2024
Warehouse Assistant
Distribution Company
01.2018 - 03.2018
Technical Support Associate II
M/s. CONVERGYS (INDIA)
08.2017 - 12.2017
Technical Support Associate I
M/s. CONVERGYS (INDIA)
11.2016 - 07.2017
HSC - Science
R.A.DAV
SSC -
Shreerang Vidyalaya
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