PARTHIPAN P

Project: Riotinto. Windows Active Directory L2 in Infosys, Bangalore

• Created and administered profiles and accounts, also maintaining systems documentation.
• Reduced downtime for users through proactive monitoring and maintenance of the Active Directory environment.
• Efficiently resolved technical issues through thorough troubleshooting, analysis, and problem-solving skills.
• Upgraded existing infrastructure by planning and executing successful migration projects between Active Directory versions or platforms.
• Performed software installations and OS upgrades to support layered software packages.
• Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
• Optimized system performance with regular audits, updates, and patch installations.
• Collaborated with cross-functional teams to ensure seamless integration of Active Directory with other systems.
• Enhanced network security by implementing a multi-layered approach to Active Directory administration.
• Increased productivity levels within the IT department by identifying opportunities for process improvement related to Active Directory management.

Project: Total Energies. Windows Active Directory L2 in TCS, Bangalore

● Admin account , Service account creation , Password reset, Account unlock, account extension, deactivation , account activation.

● Group policy object creation, Group policy link to the affiliate OU, modification, GPO troubleshooting.

● Active Directory objects Restore using the RMAD Quest tool, AD recycle bin.

● FSMO roles transfer , Seizing in AD, Raising FFL and DFL to the environment.

● Performing AD health checks in 5 different domains, totally managed 700 DCs.

● SOP document Creation, Version upgradation.

● File server folder creation using the Dell security explorer, Group creation , DFS namespace link creation , access permission allocation to the users.

● DNS record creation, Modification and deletion, DHCP server Static IP MAC binding.

● GMSA, Service account creation, when issue arise involve with the other team and provide the solution.

● Monitoring and resolving alerts from Servers and Domain Controllers (Moog Soft Alert) within established timelines without any breaches.

● Conducting health checks using PowerShell scripts before and after server or domain controller reboots or shutdown activities with zero errors.

● Providing support for Active Directory migration, domain controller promotion, and demotion processes.

● Experience in managing user clean-up activities using both manual processes and PowerShell scripts.

● Unix Centrify server admin account creation, Centrify account profile creation and Root or Login access provide for normal comment or sudo comment execution purpose.

● Proficient in Customer Service Support, End User Support, On-Call Support, and Critical Support (P1 & P2) with experience in 24/7 rotation.

• Creating user profile , assigning o 365 license , checking azure windows defender active virus, Patching windows update, Daily checking the DC heath checkup, Verify the backup windows backup.
• Managing server environments, including installation, configuration, monitoring, patching, and troubleshooting of Windows operating systems .
• Maintaining backup strategies and disaster recovery plans to ensure data integrity and business continuity in case of system failures, data loss, or other disasters.
• Planning and implementing patch management processes to keep systems up-to-date with the latest security patches, software updates.
• Maintaining detailed documentation of system configurations, procedures, and troubleshooting steps, and generating reports on system performance, security incidents, and compliance status.

• Server operation system installation, AD controller installation, ADC installation, AD site creation, Subnet Configuration. Inter site Replication purpose IPsec VPN connection configuring in Sophos firewall.
• Client Operation system Windows 7, 8, 10, 11 installation and domain joining, required software installation. Server and Workstation performance analyzing and provide the solution. Operating system Patching and upgradation for Workstation and Servers.
• Trouble shooting and maintaining the existing network system, Physical Hardware and Virtual VMs Servers. Maintaining the documents of related to network and system.
• Managing User profiles, permissions and applying wallpaper, screensaver group policy on servers. Troubleshooting & installing device drivers for the workstations and servers. Providing training for the new employees.
• Email Migration in O365 MS teams support, new email id creation, Distribution group creation , Shared mail box creation, mail rule creation, mail flow creation, Spam mail checking daily basis.
• Research acute, complex technical problems within the environment and develop plans to resolve. Servers and ERP , Payroll software daily basis need to backup in Separate external HDD Based on the scheduled task.
• Configured the DHCP Scope and Binding static IP for particular device using mac reservation.

• Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Helped customers set up new systems, applications and software. Installed and set up applications for clients, including anti-virus software and Microsoft office. Managed daily server backups on computers to avoid data loss from computer malfunctions.
• Kept computer hardware in excellent working condition through regular maintenance and inspections. Aided management in designing training manuals for usage and troubleshooting. Used support tickets to track and speed up incidents. Participate in in-person meetings with customers to assess and diagnose hardware problems.

• Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
• Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
• Oversaw antivirus installation, scans and monitoring and other security protocols to protect privacy of systems.
• Documented processes and procedures for technical resolutions to problems to be used in knowledge base accessible by all support staff.
• Supported customers with AV installation and configuration, enabling dependable system setup.
• Patch management required agent software installation, SSL VPN software installation.
• Coordinated and ovesaw user accounts creation, monitoring and maintenance, access levels and permissions in line with security procedures and delegations.

• Familiarity with most security device CCTV (Analog & IP), Fire Alarm, and access control, Biometric Machines, Elevator Control System, VDP, Intrusion installation and troubleshooting.