Parth Shetye
Kolhapur
Summary
Results-driven Operations Team Lead with a proven track record in team management and performance improvement. Skilled in data analysis and client relationship management, consistently achieving operational efficiency and exceeding performance metrics.
Overview
14
14
years of professional experience
Work History
Operations Team Lead
Coforge BPS
Kolhapur
01.2022 - Current
- Supervised and mentored 30 direct reports, improving daily production throughput and achieving team performance metrics.
- Monitored individual and team SLA targets, implementing performance improvement plans that increased operational efficiency.
- Managed daily work allocation and inventory distribution, prioritizing urgent cancer claims to prevent backlog.
- Identified operational bottlenecks and collaborated with training department to enhance team knowledge of healthcare regulations.
- Conducted regular quality audits on processed claims, ensuring compliance with HIPAA regulations and payer policies.
- Acted as primary contact for US clients, addressing queries, policy clarifications, and complex claim escalations.
Process Trainer
Coforge BPS
Kolhapur
12.2019 - 01.2022
- Facilitated onboarding of new hires, including three weeks of process training and seven weeks of on-job training.
- Monitored new hire performance and provided feedback sessions to correct errors.
- Evaluated training needs regularly; coordinated workshops with external trainers to enhance team skills.
- Developed training materials, including outlines and handouts, using varied formats such as discussions and quizzes.
- Provided assistance through WebEx and MS Teams for any queries or doubts.
- Evaluated candidates to align knowledge with process requirements.
- Served as point of contact during client calibration calls to manage process-related changes.
- Maintained production quality data for the team and analyzed results for improvement opportunities.
Senior Process Analyst
Fidelity National Financial, India
Bangalore
06.2017 - 12.2019
- Resolved vendor issues by analyzing processes and delivering actionable solutions to enhance operations.
- Analyzed vendor data, calculating pending details to support management decision-making.
- Managed team performance data, focusing on production quality and attendance metrics.
- Assigned daily tasks to internal team, ensuring completion within established timelines.
- Inspected pending data and reported shift extension or weekend work requirements to optimize resource allocation.
Senior Quality Analyst
SLK Global Solutions Pvt. Ltd.
Kolhapur
05.2012 - 06.2017
- Conducted pivot and Pareto analysis on quality reports regarding process, error type, and user demographics.
- Analyzed error reports from internal QA team and presented actionable findings to management.
- Resolved client disputes on error reports, receiving positive feedback for effective communication.
- Participated in client calls focused on quality discussions and improvement strategies.
- Trained and coached team members while motivating them through daily quality feedback sessions.
- Facilitated continuous improvement initiatives by addressing discrepancies between process and error types.
- Collaborated with operational teams to enhance quality assurance standards and practices.
- Developed insights from quality analysis to identify opportunities for performance enhancement.
Education
Diploma in Computer Engineering - Computer Engineering
SY Patil College of Polytechnic
Malkapur03-2011
Higher Secondary Certificate - HSC
Rajmata, Jijamata College of Science
Latur03-2008
Skills
- Team management
- Performance management
- Training facilitation
- Process improvement
- Workflow optimization
- Data analysis
- Six Sigma yellow belt certified
- Client engagement
Accomplishments
- Award of Excellence, October 2025
Timeline
Operations Team Lead
Coforge BPS
01.2022 - Current
Process Trainer
Coforge BPS
12.2019 - 01.2022
Senior Process Analyst
Fidelity National Financial, India
06.2017 - 12.2019
Senior Quality Analyst
SLK Global Solutions Pvt. Ltd.
05.2012 - 06.2017
Diploma in Computer Engineering - Computer Engineering
SY Patil College of Polytechnic
Higher Secondary Certificate - HSC
Rajmata, Jijamata College of Science