PARUL CHOYAL
Banglore
Summary
Dynamic IT professional with a proven track record at ITC Infotech, excelling in troubleshooting and user support. Adept at managing Active Directory and Microsoft Intune, while demonstrating strong analytical skills and effective communication. Recognized for delivering high-quality service and fostering collaboration in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Associate IT Consultant
ITC Infotech
Banglore
07.2024 - Current
- Provide first-level support for hardware, software, and network issues for end users.
- Troubleshoot Outlook, Teams, OneDrive, and other Microsoft 365 applications.
- Handle printer and scanner configuration, basic repairs, and connectivity issues.
- Manage user accounts in Active Directory—password resets, unlocking accounts, updating groups.
- Enroll and manage devices through Microsoft Intune, ensuring compliance and proper registration.
- Assist users with Multi-Factor Authentication (MFA) setup and issue resolution.
- Support network-related issues including DHCP and IP address troubleshooting.
- Log all incidents and service requests accurately using the ticketing system.
- Escalate unresolved issues to L2 support teams and follow up until closure.
- Provide basic support for the Opera application used internally.
- Maintain documentation of common issues and solutions to improve support efficiency.
- Ensure high-quality customer service with timely and clear communication.
Application Support Engineer
MicroGenesis Techsoft Pvt Ltd
Bangalore
12.2023 - 07.2024
- Working as German language Application Support Engineer and handling process for DTICI.
- Handling access request and user queries regarding the application.
- L1 Application Help Desk Support.
- Receive email/ Tickets and communicate with end users.
Foreign language officer
Mphasis
Pune
01.2023 - 11.2023
- Handled klarna process customers regarding payment problems.
- Sending E-mails and communicating with clients on regular basis.
Process Associate
IGT solutions
08.2022 - 01.2023
- Handled a Lufthansa Airline process
- Support the customer from Europe
Advisor II, Chat Support
Daksh Concentrix
Pune
08.2020 - 08.2022
- Ensure Service delivered to our customers meets contractual key Performance Indicator.
- Greet customers in a courteous, friendly and professional manner using agreed upon Procedures.
- Maintain board knowledge of client products and services.
Education
Bachelor of Art -
Himalayan Garwahal University
01.2021
Commerce -
Shah Shatnam ji Girls SR Sec School
Sirsa01.2020
German Language -
Kanverz Deutsch Studium
01.2020
Skills
- Analytical and problem-solving skills
- Effective verbal and written communication
- Adaptability in fast-paced environments
- Multitasking and prioritization under pressure
Collaborative team player
Personal Information
Date of Birth: 01/18/2001
Timeline
Associate IT Consultant
ITC Infotech
07.2024 - Current
Application Support Engineer
MicroGenesis Techsoft Pvt Ltd
12.2023 - 07.2024
Foreign language officer
Mphasis
01.2023 - 11.2023
Process Associate
IGT solutions
08.2022 - 01.2023
Advisor II, Chat Support
Daksh Concentrix
08.2020 - 08.2022
Bachelor of Art -
Himalayan Garwahal University
Commerce -
Shah Shatnam ji Girls SR Sec School
German Language -
Kanverz Deutsch Studium