PARUL KUMAR

• At present managing a total book size (AUM) of INR 300 crores which comprises of Corporates as well as Ultra High net worth individuals
• Acquired new relationships through targeted marketing efforts and referrals
• Increased client satisfaction by providing personalized insurance advice and policy recommendations.
• Managed Channel sales for Business Loans through branch banking network from Jan 2019 till September 2022
• Providing product training and mentoring to the team of sales executives as well as branch staff
• Recruitment and training of Business Development executives

ACHIEVEMENTS

• Qualified for 3 domestic and 2 international MDRT programs
• Highest income achievement in last FY 23-24 in the North1 Zone
• Won HNW Star Service awards for 5 consecutive months in last FY
• Highest Life Insurance business in FY 23-24
• Qualified for various RnR programs as well as for Performance linked payout each quarter

• Managed Customer Relationships, Customer Interactions and backend operations for BMW India Financial Services for PAN India region
• Handled group brands BMW, Rolls Royce, MINI & Non-BMW Group luxury car brands like Porsche, Lamborghini, Ferrari etc
• Handling back-office operations like contract Termination, loan cancellation Bank/Repayment and manage all forms of Correspondence
• Collaborating with cross-functional teams to streamline processes and drive profitability
• Dealt with large corporates like Leela Hotels, various luxury car dealerships for leasing contracts, and wholesale finance-related services.

ACHIEVEMENTS

• Achieved 100% scores in quality and Customer interaction survey at BMW month on month.
• Played Instrumental role in formulating operational processes
• Drafted FAQ document for BMW Financial services website as well as print brochure.
• Actively participated in the CSR activities for the BMW Group
• Volunteered as a trainer in the water filter distribution in the slums in collaboration with Waves for Water.
• Trained 50 students as a part of the CSR activity with the Magic Bus Foundation

• Servicing HNW Non-Resident Premier customers and expats for the bank
• Providing high quality sales support to the team of Premier relationship managers.
• Preparing and completing sales documents, managing data input and report generation.
• Liaising with support functions to follow through client purchase process requirement.
• Account opening and KYC champ, ensuring quick and prompt processing of requests and documents with zero input defects

• Provide investment advisory to HNI individuals and corporate investors
• Generated leads and capitalized on valuable business opportunities to bring in revenue through fresh acquisitions.
• Designing, constructing and maintaining the investment portfolios basis review of clients’ financial needs, horizon and risk appetite.
• Cross selling third party investment and insurance products that include real estate funds, structures, PMS etc.

• Handling portfolio of existing HNW customers, both NRI and residents.
• Managing customer centric operations & ensuring customer satisfaction by providing standard delivery & quality
• Responsible for revenue generation by sales of investments, insurance, liability and mortgage products
• Insurance Champion for 2 consecutive quarters
• Home Loans target over achievement by 200% in the year 2012
• Participated in the CSR activities at HSBC in collaboration with organizations like Salaam Balak

• Sourcing New to the Bank HNW customers for Barclays Bank with a value of INR 2.5 Million and above.
• Coordinating and hosting events to promote the brand.
• Applying innovative ideas to reach out to prospects, like liaising with sources that provide such data base.
• Source business for Commercial Banking and International Power trade
• Provide investment advisory to HNI individuals and corporate investors, which included designing, constructing and maintaining the investment portfolios basis review of clients’ financial needs, horizon and risk appetite.