Summary
Overview
Work History
Education
Skills
Timeline
KRUNAL SAGAR

KRUNAL SAGAR

Experienced Banker
Mumbai,Maharashtra

Summary

A self-motivated Banker with proven Client Servicing skills and experience. More than 17 of experience in the Banking industry. Experienced in various process including Credit Card & Banking Inbound Process, Cross-Sell, Team-Leader, Portfolio Management , Assets Acquisition and sale of various Retail Banking products. Wholesale Client Servicing experience in B2B space for various Digital Banking products like AEPS, DMT, API, PPI, UPI, POS, Merchant Acquiring. etc. Driving various product and process enhancements basis feedback from client and self analysis. Contribution towards Team hiring and Vendor Management.

Overview

18
18
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Assistant Vice President

RBL Bank
Mumbai
08.2018 - Current

Working as Service Relationship Manager for Huge Corporate clients of the Bank like Razorpay, CRED,

Mswipe, Pinelabs,NoBroker etc. and handling their requirements on Digital servicing side pertaining to

Payments.

• Job Responsibility includes being in regular contact with clients, resolve all their BAU and other Service

related issues. Identify system/process gaps and purge the same by following up with internal teams.

• Managing the Digital Customer Service team of the Bank and ensuring all the matrices are met.

• Working closely with all other stakeholders, define SOP, ensure compliance of regulatory requirements,

managing communications with all Digital clients of the Bank etc.

• Dealing in various digital products like AEPS, DMT, API, UPI, PPI, Indo-Nepal, POS, Merchant Acquiring

etc.

Senior Manager

Kotak Mahindra Bank
Mumbai
08.2017 - 08.2018
  • Worked here in capacity of BBRM
  • Was responsible for deepening and sourcing new Asset Relationship for the Bank
  • Managing the existing Portfolio in the Branch and sourcing new High value Current Accounts
  • Enhancing the income in the portfolio through various fee and third party products like MF, Insurance
  • Products, Retail Loans, Forex etc.

Manager

HDFC Bank
Mumbai
08.2014 - 07.2017

• Worked here as Preferred & Imperia Relationship Manager

• Job Responsibility was to deepen existing Porftolio by cross-selling various Bank Products

• Bring NTB customers to Bank by seeking referrals from existing customer, Cold calling, referrals from

Family/Friends, Work on various Data provided by Bank, Branch Walk-In customers etc.

Deputy Manager

Citibank, Citi
Mumbai
05.2005 - 06.2014
  • Worked in various roles and position here including Team Leader, Customer Service Agent in premium
  • Segment of Bank - Citigold
  • Handling queries from clients on Inbound calls
  • Cross-selling of various products of Bank
  • Ensuring highest standard of Servicing
  • Working in various process including, Cards Inbound, Banking Inbound, Citigold Inbound,
  • Managed a team of Contact Centre agents and was responsible for ensuring all key matrices were met
  • Main responsibilities included Call Monitoring, Giving timely feedbacks on calls and defects, rostering, overall floor behaviour.

Education

Master's degree - Finance

Institute of Technology & Management
07.2009 - 07.2011

Master's degree - Finance

University of Mumbai
07.2006 - 07.2008

Bachelor's degree - Commerce

Mithibaii College
07.2000 - 07.2005

Skills

Effective relationship building

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Timeline

Assistant Vice President - RBL Bank
08.2018 - Current
Senior Manager - Kotak Mahindra Bank
08.2017 - 08.2018
Manager - HDFC Bank
08.2014 - 07.2017
Institute of Technology & Management - Master's degree, Finance
07.2009 - 07.2011
University of Mumbai - Master's degree, Finance
07.2006 - 07.2008
Deputy Manager - Citibank, Citi
05.2005 - 06.2014
Mithibaii College - Bachelor's degree, Commerce
07.2000 - 07.2005
KRUNAL SAGARExperienced Banker