KRUNAL SAGAR

Working as Service Relationship Manager for Huge Corporate clients of the Bank like Razorpay, CRED,

Mswipe, Pinelabs,NoBroker etc. and handling their requirements on Digital servicing side pertaining to

Payments.

• Job Responsibility includes being in regular contact with clients, resolve all their BAU and other Service

related issues. Identify system/process gaps and purge the same by following up with internal teams.

• Managing the Digital Customer Service team of the Bank and ensuring all the matrices are met.

• Working closely with all other stakeholders, define SOP, ensure compliance of regulatory requirements,

managing communications with all Digital clients of the Bank etc.

• Dealing in various digital products like AEPS, DMT, API, UPI, PPI, Indo-Nepal, POS, Merchant Acquiring

etc.

• Worked here in capacity of BBRM
• Was responsible for deepening and sourcing new Asset Relationship for the Bank
• Managing the existing Portfolio in the Branch and sourcing new High value Current Accounts
• Enhancing the income in the portfolio through various fee and third party products like MF, Insurance
• Products, Retail Loans, Forex etc.

• Worked here as Preferred & Imperia Relationship Manager

• Job Responsibility was to deepen existing Porftolio by cross-selling various Bank Products

• Bring NTB customers to Bank by seeking referrals from existing customer, Cold calling, referrals from

Family/Friends, Work on various Data provided by Bank, Branch Walk-In customers etc.

• Worked in various roles and position here including Team Leader, Customer Service Agent in premium
• Segment of Bank - Citigold
• Handling queries from clients on Inbound calls
• Cross-selling of various products of Bank
• Ensuring highest standard of Servicing
• Working in various process including, Cards Inbound, Banking Inbound, Citigold Inbound,
• Managed a team of Contact Centre agents and was responsible for ensuring all key matrices were met
• Main responsibilities included Call Monitoring, Giving timely feedbacks on calls and defects, rostering, overall floor behaviour.