PARUL SANT
Assistant Manager Operations
Summary
Experienced in dynamic work environments, I possess strong interpersonal skills and a quick ability to learn and adapt. Adept at managing schedules and resources, my focus on operational efficiency and customer satisfaction has been honed. As an Assistant Manager, I am poised to utilize and further develop my organizational and leadership skills to drive success.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Assistant Manager
H&S Home & Soul Infratech Private Limited
08.2023 - 09.2024
- Assisting with sales presentations and materials preparation
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Developing and maintaining a filing system for managing sales databases and updating sales records
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborating with marketing and finance teams on sales-related operations tasks
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
AXIS BANK
08.2022 - 06.2023
- Company Overview: Axis Bank Noida Head Quarters
- Provide financial solutions to the Priority customers while maintaining high service standards
- Maintain complete customer profile including the risk profile, demographics and assets in the bank
- Enrich relationships and garner higher wallet share through customer engagement activities
- Deepen the existing relationships by cross selling the Bank's products and services/ third party investment products
- Identify potential customers who can be sold tailored products to enhance product penetration
- Achieve targets as assigned by the organization on a monthly basis
- Record and track all engagement activities through the CRM system
- Axis Bank Noida Head Quarters
Management Trainee
FIITJEE Eschool Private Limited
12.2021 - 07.2022
- Company Overview: Edtech
- Counseling students/parents on various Career trends in the K-12 Space
- Admission counselings based on need analysis
- FIITJEE E-school Product counselings
- Engage with students/parents over an outbound/inbound phone call; carry out end-to-end admission cycle (registration/enrollment etc)
- Scheduled cross-team meetings, facilitated planning, note-taking and status updates for task execution
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Managing and maintaining the technology tools used by the sales team, such as CRM systems
- Doing data analysis and its management
- Coordinating with the respective stakeholders of the Internal academic operation team to update the Batch Data on
- Edtech
Education
MBA - Financial Management
Galgotias University
Greater Noida, India 04.2001 -
Bachelor of Commerce - Accounting
DR MPS School of Business Administration
Agra, India 04.2001 -
Skills
Interpersonal relationship development
Focused auditory engagement
Strategic negotiation skills
Cross-functional collaboration
Effective conflict management
Process optimization
Stakeholder relationship management
Executive communication skills
Certification
Sales Analytics & Modeling using Excel
Timeline
Sales Analytics & Modeling using Excel
03-2025
Microsoft office Excel and Google Sheets for Analysis
03-2025
Assistant Manager
H&S Home & Soul Infratech Private Limited
08.2023 - 09.2024
Assistant Manager
AXIS BANK
08.2022 - 06.2023
Management Trainee
FIITJEE Eschool Private Limited
12.2021 - 07.2022
MBA - Financial Management
Galgotias University
04.2001 -
Bachelor of Commerce - Accounting
DR MPS School of Business Administration
04.2001 -