Parul Grover

Defined and documented uniform quality assurance policies and best practices for company-wide implementation.

• Conducted regular independent audits of development processes and final product quality across teams.
• Mentored project-embedded testers, providing technical guidance on standardized QA practices and tools.
• Collaborated with cross-functional teams to implement process changes driving continuous quality improvement.
• Identified customer needs through effective questioning, recommending suitable products.
• Listened attentively to customers, uncovering upselling opportunities to enhance revenue.
• Achieved company sales targets by executing successful strategies.
• Maintained strong client relationships to foster repeat business and referrals.

Delivered comprehensive support to agencies across USA and Canada throughout campaign life cycle.

• Collaborated with cross-functional teams to develop strategic sales initiatives.
• Prepared reports and presentations that communicated insights to stakeholders.
• Monitored market conditions and competitor activities for informed decision-making.
• Provided training and support to junior analysts on data interpretation techniques.
• Conducted strategic consultations to align campaign development with agency objectives.
• Utilized advanced tools to optimize Google Ads accounts, boosting client performance and ROI.
• Fostered collaborative relationships with agencies to ensure high-quality service delivery.
• Analyzed sales data to identify trends and insights for strategic decision-making.
• Facilitated training sessions for team members on data interpretation techniques.
• Generated detailed reports on customer feedback from surveys and focus groups.
• Monitored customer satisfaction levels through surveys and provided insights into areas of improvement.
• Analyzed market trends, pricing models, and competitor data to identify opportunities for improvement.

• Lead a team of 15 members and handled their challenges with the troubleshooting. Had been a
  star performer for sales and after sale service, provided phenomenal services.
• Used to handle calls related to Hardware, Software, and ISP’s.
• Used to update the tech tree for any recent changes in the process/ SOPs. Also achieved star of the year/ quarter awards from the clients and business.

• Enhanced service delivery and optimized efficiency by executing BT process.
• Facilitated workshops using interactive methods to enhance learner engagement.
• Developed training materials aligned with company standards and objectives.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Collaborated with UK clientele to identify challenges and implement cost-effective solutions.
• Participated in focus groups to minimize escalations and support team call handling.
• Championed best practices, achieving outstanding Customer Satisfaction ratings.
• Managed customer relationships using consultative sales techniques to meet objectives.
• Implemented sales strategies, consistently surpassing company targets.
• Delivered exceptional satisfaction through friendly, effective service.