Parva Jagetiya
Ahmedabad,GJ
Summary
Dynamic and strategic Account Manager with a proven track record at eClinicalWorks Pvt. Ltd., recognized for driving revenue growth through effective client relationship management and upselling innovative IT solutions. Expertise in SaaS platforms and negotiation skills foster trust-based partnerships that significantly enhance customer satisfaction and operational efficiency. Committed to leveraging industry insights and a customer-centric approach to deliver exceptional results and support organizational objectives. Passionate about transforming client challenges into opportunities for growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
eClinical Works Pvt. Ltd.
01.2024 - Current
- Handling enterprise clients of US-based EHR, leading to a higher renewal rate and an increase in revenue growth, benefiting the company.
- Cultivate and sustain robust, trust-based relationships with key clients, ensuring open lines of communication and a deep understanding of their needs and expectations.
- Serve as the main point of contact for all assigned accounts, facilitating seamless interactions and addressing any inquiries or concerns that may arise.
- Proactively manage customer satisfaction by addressing escalations promptly and effectively, ensuring that client issues are resolved to their satisfaction.
- Identify and leverage opportunities for upselling and cross-selling IT solutions and services, aligning offerings with the evolving needs of clients to enhance their operational efficiency.
- Develop comprehensive account plans that outline strategies for achieving both short-term and long-term objectives, while also conducting regular business reviews to assess progress and realign strategies as necessary.
Medical Sales Consultant
Pure Medical SPA LLC
11.2022 - 01.2024
- Spearheaded patient engagement and operational initiatives for a US-based medical aesthetics firm, significantly enhancing its footprint in India.
- Provided tailored treatment consultations and established a high-performing support team, which led to increased patient retention, smooth EMR integration, and improved service delivery efficiency.
- Developed and oversaw the Membership Program to boost patient loyalty and drive recurring revenue.
- Conducted thorough consultations to create tailored aesthetic treatment plans aligned with individual patient needs.
- Ensured exceptional service by promptly addressing high-priority patient requests across all interactions.
- Maintained accurate EMR and client records to comply with regulatory standards and enhance data integrity.
- Successfully launched and managed the company's inaugural office in Gurugram, India, including recruiting and training the local support team.
- USA
Customer Care Executive
Enser Communication Private Limited
06.2020 - 10.2022
- Managed customer service operations at a dynamic communication services company, leading a team of support representatives and establishing standardized procedures to guarantee uniform, high-quality customer interactions.
- Contributed significantly to enhancing service delivery, boosting customer satisfaction, and optimizing team performance through targeted training and effective escalation management.
- Led a team of customer support representatives, ensuring prompt and effective resolution of client inquiries.
- Managed the complete customer service process, focusing on enhancing service delivery and boosting customer loyalty.
- Addressed escalated customer complaints with professionalism, fostering positive relationships while resolving issues.
- Established and enforced customer service policies and procedures to improve operational efficiency.
- Conducted training programs for new hires to standardize support quality and monitored team performance for ongoing improvement.
Sales Coordinator
The Leela Ambience Convention Hotel
05.2019 - 05.2020
- Delivered extensive sales and coordination support at a premier luxury hotel in New Delhi, facilitating effective communication between clients and various internal teams.
- Contributed significantly to managing room and banquet reservations, enhancing client service, and executing sales initiatives, which ultimately drove revenue growth and elevated guest satisfaction levels.
- Produced and distributed Banquet Event Orders (BEOs) to facilitate effective communication of event specifics.
- Oversaw client accounts during the absence of the primary account manager, ensuring uninterrupted service.
- Addressed room reservation requests through phone and email, managing both individual and group bookings efficiently.
- Conducted property tours for prospective clients to highlight event venues and amenities.
- Collaborated with various internal teams to guarantee seamless execution of events while consistently achieving sales targets.
- New Delhi
Reservation Associate
PULLMAN & NOVOTEL
01.2017 - 12.2018
- Oversaw comprehensive reservation operations for a dual-branded luxury hotel, ensuring seamless interdepartmental coordination.
- Maximized revenue through effective upselling strategies.
- Managed high-volume bookings, including crew, corporate, and group reservations.
- Cultivated strong relationships with travel partners to enhance business growth.
- Contributed significantly to operational efficiency and customer satisfaction.
- Managed daily reservation tasks, addressing inquiries through email and phone for individual, group, and corporate bookings.
- Ensured precise crew reservations, aligning room assignments and schedules with contractual requirements.
- Served as a key liaison among sales, front office, revenue, and finance teams to facilitate accurate booking and billing.
- Promoted upselling and suggestive selling techniques to enhance average room revenue.
- Supervised group bookings, including MICE events, ensuring proper room allocations and fulfillment of special requests.
- NEW DELHI (670 Rooms)
Education
Bachelor of Science - Hospitality Management
Institute of Hotel Management And Culinary Studies
Jaipur, India01.2018
XII - Commerce
C.B.S.E. Board
Kota, India01-2014
Skills
- Experience with SaaS solutions
- Woopra performance tracking
- Data-driven insights
- Customer insights analysis
- Social media monitoring
- Customer success management
- Customer engagement oversight
- Implementation of ChurnZero retention methods
- Strategic financial planning
- Analytical problem-solving
- Skilled in conflict resolution through negotiation
- Client service optimization
- Customer satisfaction measurement
Certification
Post-Graduation in Project Management
Websites Portfolios Profiles
Parva Jagetiya, https://www.linkedin.com/in/parvajagetiya/
Tools
- AI tools - Zendesk, Custify and Hubspot
- Dynamics 365 Fundamentals
- Zoho Certified
- CRM fundamentals Certified
- Slack
- Opera (PMS)
- Pipedrive
Project Management Summary
Recently completed a Project Management course from IIT Roorkee. Successfully delivered 2 major projects from initiation to completion. Planned and managed projects to ensure timely delivery within budget constraints. Coordinated cross-functional teams and maintained effective communication with stakeholders. Identified risk, resolved issues, and upheld quality standards throughout project lifecycle.
Professional Highlights
- Dealt with a portfolio of over 80+ healthcare clients, achieving a more than 95% retention rate.
- Facilitated cross-departmental problem-solving, resulting in a 20% increase in customer satisfaction.
- Secured client upsells that contributed to a 20% year-over-year revenue growth.
Languages
English
Timeline
Strategic Account Manager
eClinical Works Pvt. Ltd.
01.2024 - Current
Medical Sales Consultant
Pure Medical SPA LLC
11.2022 - 01.2024
Customer Care Executive
Enser Communication Private Limited
06.2020 - 10.2022
Sales Coordinator
The Leela Ambience Convention Hotel
05.2019 - 05.2020
Reservation Associate
PULLMAN & NOVOTEL
01.2017 - 12.2018
Bachelor of Science - Hospitality Management
Institute of Hotel Management And Culinary Studies
XII - Commerce
C.B.S.E. Board