PARVA Mehta

Oversaw the revamp of digital platforms, improving user experience and increasing online engagement metrics.

Developed strategies for building income, including distribution model and customer acquisition plans.

• Provided support to Executive Management by preparing presentations, taking Minutes on Financial decisions and organizing meetings.
• Assisted in the creation of promotional materials by providing insights into customer preferences and service expectations.

Maximised Vendor Employer relationship by participating in organizing Vendor Meet and way forward support planning for maximum Customer Satisfaction through regular followup and Proactive Problem Resolution ex. Ledger reconciliation assistance, addressing outstanding payments concerns etc.

Coordinated with internal departments to facilitate the timely resolution of customer issues, ensuring seamless service delivery.