Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Receptionist
Parvathi K

Parvathi K

Customer Service & H R Operations
Bangalore,Karnataka

Summary

About Myself

Overview

19
19
years of professional experience

Work History

Parvathi Krishnaswamy
Bangalore

support Associate

Accenture Solutions Pvt. Ltd, Radiant, Saguaro
Bangalore , Karnataka
2022.01 - Current
  • Assisting with Claim Status to the Providers calling for professional and institutional and out of State claims for BCBSAZ of Arizona [U S A]
  • Handling queries related to claims and resolving queries by providing claim status and escalating to respective teams for providing robust responses
  • Providing assistance with multiple claims in one call respectively
  • Sending General enquires to Home Plan for queries like Claim Denial clarifications and for DF and SF denial clarifications
  • Creating Contact IDs for call references and call notes respectively on every call on day-to-day basis
  • Escalating the queries to backend teams for robust resolutions and updating same in the call notes.

Senior HR Associate

Accenture Solutions Pvt. Ltd
Bangalore , Karnataka
2021.05 - 2022.01

ERC Senior Associate

Amazon Business Development Centre
Bangalore , Karnataka
2016.08 - 2019.04
  • Key Roles and responsibilities: (Payroll tools ADP self-service and people soft)
  • Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions and handling payroll queries includes – pay slips, tax deductions and ADP tool registration issues
  • Ensure that service levels are always achieved for HRS processes
  • Integrity and discretion in dealing with sensitive information ensuring data privacy
  • Part of a team that actively seeks customer feedback to improve levels of service
  • Perform other projects and duties as required
  • Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
  • Be part of a team that actively seeks customer feedback to improve levels of service
  • Participation in the continuous improvement of HR processes
  • Take ownership for query resolution and individual metrics, deliver results to service calls within SLA and call back done to ensure service provided effectively
  • Streams we work on: Payroll, Coordinate with CTK through TT to ensure employees are on the correct schedule patterns, and for time corrections
  • People Portal: Ensure data integrity in HRIS (PeopleSoft) systems / HRIS
  • Strengthened communication skills through regular interactions with others.

Banking Executive

HSBC
Bangalore , Karnataka
2014.12 - 2015.09
  • Handling queries on Deposit Accounts, such as Checking and Savings and up selling Services and products.

Accounts Receivable Associate

Dell
Bangalore , Karnataka
2012.04 - 2014.05
  • Managing and maintaining DFS Accounts
  • Maintaining Lease accounts for Assets of

Technical Associate

Dell International Services
Bangalore , Karnataka
2011.02 - 2012.04
  • Worked with Dell Financial Services

HR Executive

IBM India Pvt. Ltd
Bangalore , Karnataka
2008.08 - 2010.10
  • Handling issues and concerns of the employees of IBM regarding Payroll and General HR queries.

Customer service

IBM Daksh, C.S.R
Bangalore , Karnataka
2004.11 - 2008.07

Education

Bachelor of Arts - undefined

St. Joseph’s College of Arts and Science

Post-Graduate Diploma - Human Resource & Personal Management

Bhartiya Vidya Bhavan

SAP HR latest version ECC6.0 - undefined

Software Information Systems - undefined

Deutsch Language completed A-1 course and A-2 course - undefined

Goethe-Institute

Skills

Customer needs analysis and product knowledge Skills

undefined

Additional Information

  • Education I have worked with companies like IBM, Dell and Amazon for 11.10 years and there my main responsibilities were to handle Client operations and customer services in various domains like HR services and customer handling queries. I have completed my PGDM in Human Resources Management and thinking of pursuing my masters in Psychology. Objective Experienced Professional in Human Resources with a demonstrated history of work experience for 5 years. Have experience in Team Handling, Skilled in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Excellent Communication & Email writing skills and Team handling skills. Proficiency in German Language. Achievements I have been awarded as the best employee for my exceptional performance in companies like IBM Dell and Amazon. Type of person I am I am highly motivated and committed person. I would love to bring in my 11.10 years of experience and expertise to help you meet the company requirements.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

support Associate

Accenture Solutions Pvt. Ltd, Radiant, Saguaro
2022.01 - Current

Senior HR Associate

Accenture Solutions Pvt. Ltd
2021.05 - 2022.01

ERC Senior Associate

Amazon Business Development Centre
2016.08 - 2019.04

Banking Executive

HSBC
2014.12 - 2015.09

Accounts Receivable Associate

Dell
2012.04 - 2014.05

Technical Associate

Dell International Services
2011.02 - 2012.04

HR Executive

IBM India Pvt. Ltd
2008.08 - 2010.10

Customer service

IBM Daksh, C.S.R
2004.11 - 2008.07

Bachelor of Arts - undefined

St. Joseph’s College of Arts and Science

Post-Graduate Diploma - Human Resource & Personal Management

Bhartiya Vidya Bhavan

SAP HR latest version ECC6.0 - undefined

Software Information Systems - undefined

Deutsch Language completed A-1 course and A-2 course - undefined

Goethe-Institute

Parvathi Krishnaswamy

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