Parvathy Ramachandran

• Effectively managing and motivating team of 20 associates .
  Served as productive team leader, consistently exceeding management objectives
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Researched and implemented new strategies to reduce manual touch points
• Successfully oversaw 4 processes in Retail Banking including Account closeouts, Loan operations,Safe Deposit Management and Official Check and Money order
• Expert in people management thereby delegating assignments based on strength of associates
• Check if identified gaps are closed and reported to Operations and share feedback with team members
• Identify Root Cause Analysis and derive action plan to implement control
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Responsible for audit reporting and management information reporting
• Act as bridge between onshore stakeholders and team members.
• Ensure any procedural updates are communicated to team
• Analyze FMEA (Failure Mode Effect Analysis) for each process and take necessary steps to prevent any errors.
• Create Value Stream Mapping by identifying Non-Value Added Activities, Eliminating Risks, Manual Touch Point Reductions & Work Stream

LIABILITY ACCOUNT CLOSEOUTS:

• Subject matter expert in customer account closeouts where the cases are received from various sources like Citi phone units, NAF (New Account Fraud), NAO (New Account Opening) & IRU Fraud (Incident Reporting Unit)
• Skilled in identifying and investigating suspicious activities related to money laundering or terrorism Financing
• Perform write off/ Fee reversal for overdrawn account with negative balance Place stops, perform void and reissue check as per escalations received via E-mail
• Review account balance and process check cut thereby delivering check to customer's residence/ transfer to another account as per customer's request
• Perform day 2 quality check to make sure that accounts are accurately closed
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.

SAFEBOX MAINTENANCE:

• Maintenance of customer's safe deposit boxes which involves waiver request, direct debit and drilling of safe deposit boxes due to various reasons like branch closure/ non-payment/ compliance closeouts
• Perform KYC check and SCRA review for safe box customers in order to comply with state compliance policies

THIRD PARTY UTILITY MANAGEMENT

• Assist in end-to-end lifecycle process of records management with third party utility vendors.
• Achieved favorable costs owith vendors Responsible for whole physical records of bank including archival, retrieval, destruction and storage of same
• Provide guidance and support to stakeholders on execution of effective compliance of records management as per GDPR law Build strong partnership with internal and external stakeholders Assessing exit strategy plans of business and determining effectiveness of plan.
• Assessing contract and making sure that contractual requirements are met by third party vendor
• Evaluating finances and approve invoices for payments.
• Creating Risk Impact Assessment and Service Impact Assessment

MORTGAGES:

• Multiple processor in Indexing where mortgage applications received from customers are being keyed into system based on request and assigning it to respective queue
• Complete understanding of end-to-end mortgage process in order to carry out BAU efficiently.