Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Parvathy V R

Parvathy V R

Senior/Lead
Thiruvananthapuram

Summary

A passionate and self motivated professional with 10 years of experience in various fields such as technical support, IAM, IT, Program and portfolio management

Overview

11
11
years of professional experience
9
9
years of post-secondary education
4
4
Certifications

Work History

Senior

EY
08.2017 - Current
  • Implementing new tools and technology such as EY Mobility Pathway, EY Interact, EY OneSpace, e-room in to process by getting end to end knowledge of tool by coordinating with tech, Automated Briefing Tracker.
  • Coordinate with technical teams, Project team, stakeholders etc
  • Granting/Revoking user access in the tools by maintaining the security and quality standards.
  • Responsible for user access management in tools and submit reports in a set frequency to ensure the data security and privacy.
  • Responding to inquiries and resolving problems concerning contracts, programs, services provided and clients affected.
  • Overseeing work performed by team and making sure KPI is met for all tasks handled.
  • Review work by consistently applying designated methodology, processes, standards and technology tools.
  • Ensures delivery on work order with respect to turnaround, quality, meeting volume levels etc
  • Ensuring budget is met and reporting deviances to higher management.
  • Propose and implement technology to reduce the budget by effective process improvement ideas.
  • Extra responsibility is to be in touch with clients and technology team and resolving queries and technical issues.

IAM Administrator/Support Engineer

EY
05.2015 - 07.2017
  • Experience with Identity Management, Access Management, User Provisioning/De-Provisioning and Enterprise Single-sign on, Federated Identity Management products, Workflows and Regular System Administration tasks like User Accounts, access, Permissions, Security, Planning.
  • Granting/Removing and Restricting access to Network File Shares & User creation / deletion, providing group access in Windows Platform.
  • Experience in Granting access to users on Tools (Service Now, Oracle Identity manager, UVT) and Responsible for Application account administration.
  • Expertise in Administrating RSA authentication, Cisco Unified
    Communications Manager Administration‑configuration, Deletion, Bulk Provisioning, etc. Lotus note Dominos (Responsible for the Creation, Deletion and Restoration for the user) Mailbox, Shared Mailbox, User Validation & Reset user account passwords and unlock user accounts.
  • Yellow belt project helped to improve SLA which caused huge profit to organization.
  • Bagged award in Six Sigma case study competition conducted by world‑renowned Indian Statistical Institute in 2017.

Application Support Engineer

IBM India Pvt.Ltd
04.2014 - 04.2015
  • Associated with project providing first level global support to all clients across globe through email calls and chats. Managed over 25 calls per day.
  • Creating issue/request tickets and escalating them to next level support team
  • Sharing knowledge about process and new updates with team members
  • Keep records of customer interactions & transactions, recording details of inquiries, complaints, & comments, as well as actions taken and following the ITIL process

Consultant

Sutherland Global Services Pvt. Ltd
08.2013 - 04.2014
  • Associated with MacAfee Antivirus technical support providing support for mainly North America region
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting & explaining the best solution to solve the problem; assisting by taking the remote access of the computers expediting correction or adjustment, following up to ensure resolution
  • Refer unresolved customer grievances to designated departments for further investigation

Education

PGDM - Project Management

MITSDE
Pune
05.2017 - 05.2020

Bachelor of Engineering -

Anna University
Chennai
08.2009 - 05.2013

High School Diploma -

Higher Secondary Education
Holy Angels' Convent HSS
03.2007 - 03.2009

Skills

Process Improvementundefined

Certification

Certified Scrum Master

Timeline

Prince2 Foundation

08-2022

Certified Scrum Master

04-2022

Lean Six Sigma Yellow Belt

07-2018

Senior

EY
08.2017 - Current

PGDM - Project Management

MITSDE
05.2017 - 05.2020

IAM Administrator/Support Engineer

EY
05.2015 - 07.2017

Application Support Engineer

IBM India Pvt.Ltd
04.2014 - 04.2015

Professional Diploma in Network Engineering

03-2014

Consultant

Sutherland Global Services Pvt. Ltd
08.2013 - 04.2014

Bachelor of Engineering -

Anna University
08.2009 - 05.2013

High School Diploma -

Higher Secondary Education
03.2007 - 03.2009

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Parvathy V RSenior/Lead