Parvathy V R
Senior/Lead
Thiruvananthapuram
Summary
A passionate and self motivated professional with 10 years of experience in various fields such as technical support, IAM, IT, Program and portfolio management
Overview
11
11
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Senior
EY
08.2017 - Current
- Implementing new tools and technology such as EY Mobility Pathway, EY Interact, EY OneSpace, e-room in to process by getting end to end knowledge of tool by coordinating with tech, Automated Briefing Tracker.
- Coordinate with technical teams, Project team, stakeholders etc
- Granting/Revoking user access in the tools by maintaining the security and quality standards.
- Responsible for user access management in tools and submit reports in a set frequency to ensure the data security and privacy.
- Responding to inquiries and resolving problems concerning contracts, programs, services provided and clients affected.
- Overseeing work performed by team and making sure KPI is met for all tasks handled.
- Review work by consistently applying designated methodology, processes, standards and technology tools.
- Ensures delivery on work order with respect to turnaround, quality, meeting volume levels etc
- Ensuring budget is met and reporting deviances to higher management.
- Propose and implement technology to reduce the budget by effective process improvement ideas.
- Extra responsibility is to be in touch with clients and technology team and resolving queries and technical issues.
IAM Administrator/Support Engineer
EY
05.2015 - 07.2017
- Experience with Identity Management, Access Management, User Provisioning/De-Provisioning and Enterprise Single-sign on, Federated Identity Management products, Workflows and Regular System Administration tasks like User Accounts, access, Permissions, Security, Planning.
- Granting/Removing and Restricting access to Network File Shares & User creation / deletion, providing group access in Windows Platform.
- Experience in Granting access to users on Tools (Service Now, Oracle Identity manager, UVT) and Responsible for Application account administration.
- Expertise in Administrating RSA authentication, Cisco Unified
Communications Manager Administration‑configuration, Deletion, Bulk Provisioning, etc. Lotus note Dominos (Responsible for the Creation, Deletion and Restoration for the user) Mailbox, Shared Mailbox, User Validation & Reset user account passwords and unlock user accounts. - Yellow belt project helped to improve SLA which caused huge profit to organization.
- Bagged award in Six Sigma case study competition conducted by world‑renowned Indian Statistical Institute in 2017.
Application Support Engineer
IBM India Pvt.Ltd
04.2014 - 04.2015
- Associated with project providing first level global support to all clients across globe through email calls and chats. Managed over 25 calls per day.
- Creating issue/request tickets and escalating them to next level support team
- Sharing knowledge about process and new updates with team members
- Keep records of customer interactions & transactions, recording details of inquiries, complaints, & comments, as well as actions taken and following the ITIL process
Consultant
Sutherland Global Services Pvt. Ltd
08.2013 - 04.2014
- Associated with MacAfee Antivirus technical support providing support for mainly North America region
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting & explaining the best solution to solve the problem; assisting by taking the remote access of the computers expediting correction or adjustment, following up to ensure resolution
- Refer unresolved customer grievances to designated departments for further investigation
Education
PGDM - Project Management
MITSDE
Pune 05.2017 - 05.2020
Bachelor of Engineering -
Anna University
Chennai 08.2009 - 05.2013
High School Diploma -
Higher Secondary Education
Holy Angels' Convent HSS 03.2007 - 03.2009
Skills
Process Improvement
Presentation Skills
Portfolio Management
Stakeholder Management
Natural leadership skills
Management experience
Continuous Development
Technical Support
Knowledge of performance tracking
Certification
Certified Scrum Master
Timeline
Prince2 Foundation
08-2022
Certified Scrum Master
04-2022
Lean Six Sigma Yellow Belt
07-2018
Senior
EY
08.2017 - Current
PGDM - Project Management
MITSDE
05.2017 - 05.2020
IAM Administrator/Support Engineer
EY
05.2015 - 07.2017
Application Support Engineer
IBM India Pvt.Ltd
04.2014 - 04.2015
Professional Diploma in Network Engineering
03-2014
Consultant
Sutherland Global Services Pvt. Ltd
08.2013 - 04.2014
Bachelor of Engineering -
Anna University
08.2009 - 05.2013
High School Diploma -
Higher Secondary Education
03.2007 - 03.2009