Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Parveen

Parveen

Banker
Panipat

Summary

Over 5 years + of Experience in Banking operations, customer services and Business development.

Currently Operations Head at Axis Bank Ltd Shadipur, Julana Branch.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Branch Operations Head

Axis Bank Ltd
Jind
10.2023 - Current
  • Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
  • Organised staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
  • Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Managed daily branch operations for optimal productivity and customer satisfaction. Process all customer Service requests on time.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
  • Enhanced customer experience by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
  • Monitored financial transactions to detect any suspicious activity or potential fraud.
  • Maintained friendly and professional customer interactions.
  • Process customer transactions ,Transfer ,RTGS And foreign remittances on time .
  • Performed monthly compliance checks.
  • Set up and supervised cash shipments.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Developed strategic plans for day-to-day financial and non financial operations.

Branch Relationship Officer

Axis Bank Ltd
Bhalsi Madlauda
09.2018 - 10.2023
  • Collaborated with team members to achieve branch targets and improve overall efficiency.
  • Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Maximized sales opportunities by thoroughly analyzing client portfolios and suggesting suitable products based on their financial goals.
  • Demonstrated strong problem-solving abilities when addressing complex customer inquiries, providing solutions that led to increased satisfaction and trust.
  • Strengthened branch performance through effective cross-selling of bank products and services.
  • Enhanced customer retention through proactive communication and timely resolution of issues or inquiries.
  • Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.

Education

Post Graduate Diploma In Banking And Finance - Banking And Financial Support Services

Manipal Global Education Services
Bangalore
09.2018

B.Tech - Engineering Technology

NC COLLEGE OF ENGINEERING
Israna
08.2015

Skills

Team building

Verbal Communication

Active Listening

Multitasking

Clerical Support

Customer Service

Problem-Solving

Calm Under Pressure

Certification

• NISM -Mutual Funds Distributor Certificate

Timeline

Branch Operations Head

Axis Bank Ltd
10.2023 - Current

IRDA

11-2018

Branch Relationship Officer

Axis Bank Ltd
09.2018 - 10.2023

• NISM -Mutual Funds Distributor Certificate

09-2018

Post Graduate Diploma In Banking And Finance - Banking And Financial Support Services

Manipal Global Education Services

B.Tech - Engineering Technology

NC COLLEGE OF ENGINEERING
Parveen Banker