Parveen
Banker
Panipat
Summary
Over 5 years + of Experience in Banking operations, customer services and Business development.
Currently Operations Head at Axis Bank Ltd Shadipur, Julana Branch.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Branch Operations Head
Axis Bank Ltd
Jind
10.2023 - Current
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Organised staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Managed daily branch operations for optimal productivity and customer satisfaction. Process all customer Service requests on time.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Maintained friendly and professional customer interactions.
- Process customer transactions ,Transfer ,RTGS And foreign remittances on time .
- Performed monthly compliance checks.
- Set up and supervised cash shipments.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Developed strategic plans for day-to-day financial and non financial operations.
Branch Relationship Officer
Axis Bank Ltd
Bhalsi Madlauda
09.2018 - 10.2023
- Collaborated with team members to achieve branch targets and improve overall efficiency.
- Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Maximized sales opportunities by thoroughly analyzing client portfolios and suggesting suitable products based on their financial goals.
- Demonstrated strong problem-solving abilities when addressing complex customer inquiries, providing solutions that led to increased satisfaction and trust.
- Strengthened branch performance through effective cross-selling of bank products and services.
- Enhanced customer retention through proactive communication and timely resolution of issues or inquiries.
- Played an integral role in achieving branch revenue goals by consistently meeting individual sales targets.
Education
Post Graduate Diploma In Banking And Finance - Banking And Financial Support Services
Manipal Global Education Services
Bangalore 09.2018
B.Tech - Engineering Technology
NC COLLEGE OF ENGINEERING
Israna08.2015
Skills
Team building
Verbal Communication
Active Listening
Multitasking
Clerical Support
Customer Service
Problem-Solving
Calm Under Pressure
Certification
• NISM -Mutual Funds Distributor Certificate
Timeline
Branch Operations Head
Axis Bank Ltd
10.2023 - Current
IRDA
11-2018
Branch Relationship Officer
Axis Bank Ltd
09.2018 - 10.2023
• NISM -Mutual Funds Distributor Certificate
09-2018
Post Graduate Diploma In Banking And Finance - Banking And Financial Support Services
Manipal Global Education Services
B.Tech - Engineering Technology
NC COLLEGE OF ENGINEERING