Parveen Deshwal
Ghaziabad
Summary
Professional monitoring and evaluation officer with over 8 years of experience dedicated to tracking and reporting, management and performance metrics. Forward-thinking and strategic with a comprehensive view of the production process, including how to accurately measure progress beyond simply reporting numbers. Recognized in the past for having a unique understanding of how to identify areas outperforming expectations as well as those that need improvement.
Overview
8
8
years of professional experience
Work History
Sr. Engineer
Tata Consultancy Services
11.2015 - Current
- Monitored network performance and uptime and responded quickly to incidents.· Monitored logs and alerts of each application via AWS Cloud Cloud watch and Azure application insight ,
- Monitor alerts in Prometheus and Grafana tool of kubernetes
- Performing regular Health checks of server.
- Responding to network alerts & raising the incidents ensure to resolve within the SLAs.
- Renewing SSL certificate of each application.
- Liaise with vendors and other IT personnel for problem resolution.
- Fetching logs of firewall and update the latest version of Antivirus, Apps & Threat , Wildfire.
- Escalate Incidents at risk of breaching Service Level Agreement with the respective Coordinator.
- Creating incident reports and implementing effective procedures for smooth operations.
- Manage incident management bridge calls with support teams, on-call support application teams and management.
- Ensure proper escalation procedures are followed and correct support teams are engaged.
- Working knowledge of tools HP Service Manager and Service Now
- Trained and mentored junior engineers, providing guidance and direction.
Education
Information Technology
MBA From Sikkim Manipal University
07.2013
Bachelor of Arts -
Delhi University
New Delhi, India04.2010
Skills
Leadership
Communication
Performance monitoring
System optimization
Data Collection
Monitoring Frameworks
Problem-solving abilities
Analytical Skills
Continuous Improvement
Profession Relevant Skills
- Proficient with Linux, AWS and Azure.
- Excellent oral and written communication skills, evidenced by comfort in sharing and interpreting report data with managers and preparing statements to be reviewed by stakeholders.
- Recognized by employees as being empathetic and helpful in understanding their evaluations.
- Organized and detailed in all aspects of work.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Hobbies and Interests
Learning new Technologies and Travelling
Timeline
Sr. Engineer
Tata Consultancy Services
11.2015 - Current
Information Technology
MBA From Sikkim Manipal University
Bachelor of Arts -
Delhi University
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