PARVEEN KUMAR
Chandigarh
Summary
Accomplished Senior Analyst with expertise in fraud investigation and regulatory compliance at Priority IDC Private Limited. Recognized for exceeding quality targets, leveraging strong problem-solving and communication skills. Proficient in KYC and transaction monitoring, enhancing operational efficiency. Awarded Employee of the Month four times, demonstrating commitment to excellence and leadership.
Overview
11
11
years of professional experience
Work History
Senior Analyst, Compliance Operations
Priority IDC Private Limited
Chandigarh
05.2021 - Current
- Monitored transactions and conducted fraud investigations on high-risk accounts to prevent financial crime and AML.
- Executed payment processing for ACH, Card, and check transactions.
- Performed KYC verification, Including CDD and EDD,For a large volume of client accounts.
- Managed Jira ticket creation and resolution for high-risk transactions, ensuring timely documentation for audits.
- Utilized CIP and OFAC tools to vet clients and ensure regulatory compliance.
- Provided real-time support to clients via Salesforce and company UI portal.
- Assisted with urgent issues through email support and contributed to quality audits and training.
- Recognized as Employee of the Month four times in FY 2024-25 for exceeding quality and productivity targets.
Analyst, Tech Support
Eclerx Services Limited
Chandigarh
01.2017 - 01.2021
- Provided technical support to US-based customers via phone for Internet, Cable, and Home security systems.
- Diagnosed and resolved complex technical issues for customers, coordinating with field technicians for on-site visits when necessary.
- Maintained detailed customer records for follow-up and ensured high levels of customer satisfaction.
- Conducted refresher training sessions for new hires, sharing technical knowledge and best practices.
- Recognized as Analyst of the Quarter three times for outstanding performance and customer service.
Analyst, Customer Service
Concentrix India Pvt. Limited
Chandigarh
01.2015 - 01.2017
- Worked in an inbound process providing customer support for Citibank credit card inquiries and complaints.
- Performed background verification for new credit card applications.
- Successfully achieved sales targets by offering loans to credit card customers.
Education
MBA - Marketing & Finance
Kurukshetra University
Kurukshetra, HaryanaBA - Economics
Kurukshetra University
Kurukshetra, Haryana10+2 -
HPBOSE
DharamshalaSkills
- Anti-Money Laundering (AML)
- KYC (CDD, EDD)
- Transaction Monitoring
- Fraud Investigation
- Payment processing
- Risk Assessment
- Regulatory Compliance
- Data Analysis
- Jira
- Salesforce
- CFT
- MS Office Suite
- Looker
- Team Leadership
- Training & Mentoring
- Customer Support
- Problem-Solving
- Communication
- Adaptability
Accomplishments
• Employee of the Month at Priority IDC (4 times in FY 2024-25).
• Spot award: 07/01/24 and 08/01/25.
• Analyst of the Quarter at Eclerx (3 times).
• Silver Medal Winner in a State-Level School Basketball Competition.
• Spot award: 07/01/24 and 08/01/25.
• Analyst of the Quarter at Eclerx (3 times).
• Silver Medal Winner in a State-Level School Basketball Competition.
Languages
- English
- Hindi
Personal Information
- Father's Name: Sh Vinod Kumar
- Nationality: Indian
- Marital Status: Married
- Permanent Address-Village rajly banyala,PO Lathiani,dist Una(Himachal Pradesh)174308
Timeline
Senior Analyst, Compliance Operations
Priority IDC Private Limited
05.2021 - Current
Analyst, Tech Support
Eclerx Services Limited
01.2017 - 01.2021
Analyst, Customer Service
Concentrix India Pvt. Limited
01.2015 - 01.2017
MBA - Marketing & Finance
Kurukshetra University
BA - Economics
Kurukshetra University
10+2 -
HPBOSE