Summary
Overview
Work History
Education
Skills
Timeline
Generic
Parveen Banu AK

Parveen Banu AK

Chennai

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

15
15
years of professional experience

Work History

Asus Private Ltd

sales executive
Banglore
12.2022 - Current
  • Resolved compatibility issues between different versions of operating systems installed on a single machine.
  • Implemented best practices while handling customer data stored on their laptops.
  • Trained customers regarding how to use the features of their newly purchased devices.
  • Assisted customers in setting up wireless networks for their laptops.
  • Performed system diagnostics to identify problems with laptops.
  • Recommended appropriate upgrades or modifications based on customer's needs.
  • Offered repair or service options to help customers make decisions.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.

Reliance Retail

Team Leader
CHENNAI
06.2013 - 11.2021
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Apollo Institute

Trainer
CHENNAI
03.2012 - 06.2013
  • Conducted user research to inform product decisions.
  • Produced detailed specifications for developers to implement designs.
  • Coordinated with external vendors or freelancers during the production of graphics or multimedia projects.
  • Developed style guides for visual elements such as branding systems, typography standards, color schemes, photography styles.
  • Analyzed customer feedbacks to identify areas of improvement within existing designs.

Nokia Technical Engineer

Manufacture
CHENNAI
02.2009 - 08.2010
  • Prepared reports that summarize results from manual or automated tests performed on a daily basis.
  • Performed functional, usability, compatibility, integration, regression testing of mobile applications.

Education

High School

Boss Higher Secondary School
Chenni
05-2024

High School Diploma -

Apollo Institute
Adobe
07-2010

American Spoken English

English Language Study Program
Chennai
12-2007

Higher Education Administration

Anjuman-E-Himayathul-E-Islam
Thenapettai
03-2007

Skills

  • Microsoft Office
  • Client Communication
  • Office Management
  • File Management
  • Data Entry
  • Task Prioritization
  • Time Management
  • Customer Service
  • Purchasing
  • Problem-solving abilities
  • Database Management
  • Active Listening
  • Staff Scheduling
  • Excellent Communication

Timeline

Asus Private Ltd

sales executive
12.2022 - Current

Reliance Retail

Team Leader
06.2013 - 11.2021

Apollo Institute

Trainer
03.2012 - 06.2013

Nokia Technical Engineer

Manufacture
02.2009 - 08.2010

High School

Boss Higher Secondary School

High School Diploma -

Apollo Institute

American Spoken English

English Language Study Program

Higher Education Administration

Anjuman-E-Himayathul-E-Islam
Parveen Banu AK