Parveen Singh Rathor
Operation Manager
Ahmedabad,Gujarat
Summary
Knowledgeable Operations Manager with over 6 years of expertise in planning and problem-solving. The goal is to maximize resource usage in order to support scalable operations and boost bottom-line profitability. Organized and systematic, with natural relationship-building and leadership abilities, and accomplishing team goals.
Overview
6
6
years of professional experience
7
7
Certification
Work History
Operation Manager
B.Lal Hospital and research center
Sanchore, Rajasthan
09.2017 - 01.2019
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Created detailed reports on the performance of individual departments within operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Responded to information requests from superiors, providing specific documentation.
Staff Nurse(PT)
B.Lal hospital and Research Center
Sanchore, Rajasthan
09.2017 - 01.2019
- Change dressings, insert catheters, and start IVs.
- Adjust specialized medical equipment as needed, as well as interpret and record measurements.
- Monitor patients’ vitals and report adverse reactions to medications in a timely manner.
- Answer questions and educate patients and their families on surgical procedures and post-surgery care.
- Maintain and update patient files, medical charts, and health records.
Manager Operation
KD Hospital
Ahmedabad, Gujarat
12.2022 - Current
- Coordination of communication across departments to ensure a smooth workflow process.
- At department meetings, all operational policies and/or issues are communicated.
- Collaborate closely with the AGM and management team to develop and/or implement policies, processes, and systems, and to see that they are followed through on.
- Managing scheduling, training, and inventory control.
Implementing policies and standard operating procedures, as well as controlling quality, customers, and service. - Observing each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Data from daily reports were analyzed to discover trends in service performance measures.
Operation Manager
ASG Hospital Pvt. Ltd
Udaipur, Rajasthan
07.2021 - 12.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed hospital day-to-day operations.
- Oversight of the Quality department.
- Oversight of the Cashless Department.
- Manpower administration and employee training.
- Oversight of the marketing team.
- Managed the center's profit and loss.
Staff Nurse/Charge Nurse(PT)
Narayan Seva Sansthan
Udaipur
01.2020 - 07.2021
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
DMS(Deputy Medical Superintendent)
Narayan Seva Sansthan
Udaipur, Rajasthan
02.2020 - 06.2021
- Ensured smooth functioning of medical and non medical operation of the Hospital.
- Supervised of the Quality Department.
- Supervised of the maintenance department.
- HIS and SAP interface coordinator.
- Ensured statutory compliance.
- Reviewed patient complaints regarding medical care received at the facility.
- Reviewed patient charts for accuracy and completeness of documentation.
- Collaborated with other departments to coordinate patient care across multiple settings.
- Supervised of Cashless department and empanelment.
Operations Manager
Tej eye superspeciality Hospital
Gandhinagar, Gujarat
01.2019 - 01.2020
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Ensure smooth functionality of hospital daily services.
- Accreditation coordination of hospital.
- Supervised of quality department.
- Created detailed spreadsheets for tracking audit information.
- Supervision of Cashless department and empanelment.
- Managed maintenance department.
- Ensure statutory compliance.
- P&L and Reporting.
Operation Executive
Asilia Home healthcare pvt ltd
Vadodara, Gujarat
11.2016 - 08.2017
- Resolved customer complaints in a timely manner by liaising between customers and internal teams.
- Determined optimal staffing levels based on current workloads while considering budgetary constraints.
- Analyzed operational data to identify areas of improvement in productivity and cost savings.
- Performed root cause analysis on process failures to identify opportunities for improvement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
Operation Management Trainee
Rockland Hospital
New Delhi, Delhi
04.2016 - 06.2016
- Through training and hands-on assignment completion, I learned how to improve my leadership qualities.
- I shadowed bosses to learn about organizational expectations and management practices.
- Spot checks, comprehensive physical inventory, and reordering were used to maintain inventories.
- Learned how to efficiently resolve client complaints in order to establish loyalty.
- Reformed administrative activities such as data entry, filing, and document preparation were learned.
Cathlab Nurse
PP Savani Heart institute and Multispeciality Hospital
Surat, Gujarat
05.2015 - 12.2015
- Administered medications, tracked dosages and documented patient conditions.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Triaged patients by phone and provided general assistance for basic and advanced needs.
Education
Diploma - Operations management
Alison
11.2019 - 11.2019
Post Graduate Diploma - Hospital administration
Lingayas University Faridabad
Faridabad 01.2016 - 10.2017
Bachelor of Science - Nursing
Rajiv Gandhi University of Health Sciences
Bangalore, India 09.2011 - 09.2015
Skills
- Multidisciplinary team collaboration
- Loss prevention management
- Accreditation coordination
- Team Building
- Profit improvements
- Relationship building and retention
- Training and mentoring
- Operations management
- Work flow planning
Certification
- Patient Counselor Program, Ophthall Training Academy - April 2023
- Basic Life Support, National Health Care Provider Solution - February 2023 to February 2025
- Advance Cardiac Life Support, National Health Care Provider Solution - September 2022 to September 2024
- Certified Lean Six Sigma Yellow Belt, C.S.S.C- June 2022
- Licensed RN - October 2019 to December 2024.
- Leadership and Programme Management in infection Prevention and Control Training, WHO - February 2021
- Programme of implementation NABH standard in Hospital, NABH - August 2018
Languages
Additional Information
- Eligible to work in: India
Languages
Hindi, English, Gujarati
First Language
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Branch activities were streamlined, resulting in a reduction in the operating budget.
- Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Manager Operation
KD Hospital
12.2022 - Current
Operation Manager
ASG Hospital Pvt. Ltd
07.2021 - 12.2022
DMS(Deputy Medical Superintendent)
Narayan Seva Sansthan
02.2020 - 06.2021
Staff Nurse/Charge Nurse(PT)
Narayan Seva Sansthan
01.2020 - 07.2021
Diploma - Operations management
Alison
11.2019 - 11.2019
Operations Manager
Tej eye superspeciality Hospital
01.2019 - 01.2020
Operation Manager
B.Lal Hospital and research center
09.2017 - 01.2019
Staff Nurse(PT)
B.Lal hospital and Research Center
09.2017 - 01.2019
Operation Executive
Asilia Home healthcare pvt ltd
11.2016 - 08.2017
Operation Management Trainee
Rockland Hospital
04.2016 - 06.2016
Post Graduate Diploma - Hospital administration
Lingayas University Faridabad
01.2016 - 10.2017
Cathlab Nurse
PP Savani Heart institute and Multispeciality Hospital
05.2015 - 12.2015
Bachelor of Science - Nursing
Rajiv Gandhi University of Health Sciences
09.2011 - 09.2015
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