SHIVAM NIGAM
Greater Noida West,UP
Summary
Skilled and organized Operations Manager with strong communication skills and endurance to handle multiple jobs while maintaining competency in the assigned position by contributing to Business / Business Operation needs. Dependable and well-organized individual with extensive knowledge of Business Process, Operations, Sales, Visa Outsourcing and technology services, customer service, Cost reduction & Process development. Energetic Operations Manager with good technical abilities to quickly learn new ideas and put them into practice within the allotted period.
Overview
10
10
years of professional experience
Work History
Operation Manager
VFS Global Pvt Ltd
New Delhi
01.2024 - Current
- Operational Excellence: Highlight experience in streamlining processes, improving efficiency, and reducing costs.
- Team Leadership and Management: Lead, train, and motivate the team, ensuring high-quality customer service and efficient operations.
- Financial Management: Manage the branch budget, monitor financial performance, and prepare reports.
- Customer Relations: Build and maintain strong relationships with Client Government, address their inquiries, and resolve issues.
- Compliance and Legal Adherence: Ensure compliance with immigration laws, regulations, and company policies.
- Performance Monitoring and Reporting: Track key performance indicators, analyze branch performance, and provide insights to senior management.
- Staff Development and Recruitment: Recruit, train, and develop staff, ensuring they have the necessary skills and knowledge.
- Problem Solving: Identify and resolve problems promptly and effectively, ensuring smooth operations.
- Documentation and Record Keeping: Maintain accurate records and reports related to client files, sales, and other operational aspects.
- Strategic Planning: Contribute to the development and implementation of branch-level complete operations plan as per SOP.
Senior Specialist - Cross Border Operations
Bigfoot Retail solutions Private Limited
Gurgaon
04.2023 - 12.2023
- Company Overview: (Shiprocket)
- Operation Management
- Team Management
- Vendor Management & Co-ordination
- Operation Management (Domestic & International)
- Process Management
- Logistics management for International Linehaul
- Reporting to Assistant Director
- (Shiprocket)
Assistant Manager - Crossborder Logistics
Nimbus Post Pvt. Ltd.
Gurgaon
07.2022 - 02.2023
- Reporting to the Assistant Vice President.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Territory Manager – North
Aramex India Pvt Ltd.
Delhi
04.2018 - 07.2022
- Utilized email, calls, Skype, and CRM software to facilitate seamless shipment service.
- Managed contract creation, execution, and analysis to enhance operational performance.
- Prepared and managed new contracts during the annual review process.
- Streamlined workflows to enhance operational efficiency.
- Vendor Co-ordination
- Reporting to South Asia Head
Senior Business Development Executive
Gati-KWE Express Private Limited
Mumbai
10.2016 - 04.2018
- Managed major accounts for Eveready, Piramal Pharmaceuticals, Apollo Tyre, & Reserve Bank of India.
- Managed supply chain operations for Taj Hotel, Mumbai.
- Supervised logistics operations for Bombay-West region.
- Created tailored transport strategies according to governmental needs.
- Managed branch operations and sales effectively.
Relationship Manager (Justdial Ambassador)
Just Dial Limited
Mumbai
11.2015 - 08.2016
- Facilitated coordination efforts with on-site sales personnel.
- Achieved successful engagement of businesses in defined regions through strategic on-boarding.
- Steered renewal process for contracts, ensuring timely completion.
- Ensured all client requirements were met effectively within given timeframes.
- Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential customers.
- Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
Education
MBA - Finance And Marketing
MITM (DEVI AHILYA BAI UNIVERSITY)
Indore, Madhya Pradesh09-2015
B. Com - Accounting and Finance
ITM UNIVERSE (JIWAJI UNIVERSITY)
Gwalior06-2013
12th - Science
S.V.I.C. KONCH
Uttar Pradesh06-2009
10th - Science
S.V.I.C. KONCH
Uttar Pradesh06-2007
Skills
- Operational management
- Process improvement
- Financial management
- Performance monitoring
- Vendor coordination
- Customer service
- Strategic planning
- Team leadership
- Compliance management
- Problem solving
- Cross-functional coordination
- Microsoft office expertise
- Policies and procedures implementation
- Multidisciplinary collaboration
Disclaimer
I hereby, declare that the above information furnished above is true to the best of my knowledge.
Personal Information
Date of Birth: 08/15/93
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Reduced operational expenses by 15% by streamlining branch operations.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home option4-day work weekLanguages
Hindi
Native language
English
Upper Intermediate (B2)
B2
Software
Microsoft ofice
Interests
Movie
Long Drives
Mountain trek
Timeline
Operation Manager
VFS Global Pvt Ltd
01.2024 - Current
Senior Specialist - Cross Border Operations
Bigfoot Retail solutions Private Limited
04.2023 - 12.2023
Assistant Manager - Crossborder Logistics
Nimbus Post Pvt. Ltd.
07.2022 - 02.2023
Territory Manager – North
Aramex India Pvt Ltd.
04.2018 - 07.2022
Senior Business Development Executive
Gati-KWE Express Private Limited
10.2016 - 04.2018
Relationship Manager (Justdial Ambassador)
Just Dial Limited
11.2015 - 08.2016
MBA - Finance And Marketing
MITM (DEVI AHILYA BAI UNIVERSITY)
B. Com - Accounting and Finance
ITM UNIVERSE (JIWAJI UNIVERSITY)
12th - Science
S.V.I.C. KONCH
10th - Science
S.V.I.C. KONCH
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