Parvesh Gautam Shammi
Chennai
Summary
Strategic B2B SaaS Customer Success Manager with 10 years managing high-value accounts across APAC, EMEA, and US markets. Drives product adoption and maximizes net revenue retention through data-driven health scoring and effective onboarding. Facilitates alignment among C-level and technical stakeholders while partnering with Sales to unlock expansion and renewal revenue. Possesses a strong technical background in cybersecurity, data privacy, and identity management.
Overview
10
10
years of professional experience
Work History
Service Delivery Engineer
BigID
04.2026 - Current
- Lead technical implementation of the product across data privacy and security use cases
- Act as a data privacy and security advisor for customers
- Provide best practice recommendations on how to use product functionality based on customer specific use cases
- Oversee technical implementation right from product installation, use case setup till transition to operational model
Sr. Customer Success Manager & Project Coordinator
BigID
08.2023 - 04.2026
- Led C-level conversations through QBRs/EBRs - showcasing key metrics, tracking adoption rate, measuring success and partnering with customers to ensure they realize ROI
- Drove product adoption and change-management initiatives (onboarding, enablement, and success plans) to ensure measurable ROI and long-term retention.
- Collaborated with Sales to secure customer renewals and identify growth opportunities within customer base.
- Advocated for customers by prioritizing enhancement requests and coordinating with engineering, product, and support to expedite delivery of high-impact features.
- Led cross-functional privacy and security projects through scoping, deployment, and adoption for enterprise customers, managing timelines, risks, and stakeholder expectations to achieve successful outcomes across APAC & EMEA.
- Provided best practice recommendations on how the product should be used optimally by customers to achieve their goals/initiatives around data discovery/governance/security and privacy
- Represented customer interests to prioritize product enhancement requests for business objectives.
Customer Success Manager
Zscaler
06.2022 - 08.2023
- Drove C-level conversations through QBRs/EBRs - showcasing key metrics, tracking adoption rate, measuring success and partnering with customers to ensure they realize ROI
- Drove product adoption and value realization for customers in US region, enhancing customer engagement and satisfaction.
- Identified growth opportunities and partnered with sales to work on qualified upsells and cross-sells
- Facilitated customer renewal processes to maintain retention and continuity of service.
Customer Success Architect
AppViewX
06.2019 - 04.2022
- Led post-sale implementations, overseeing installations and use-case configurations, ensuring timely troubleshooting for rapid time-to-value.
- Collaborated with product and engineering to translate customer requirements into feature specifications, directly influencing product roadmap.
- Partnered with CSM and Sales teams to design and present technical solutions in QBRs/EBRs and enablement sessions, enhancing customer engagement.
PKI Engineer - Implementation Support
Odyssey Technologies Ltd
06.2016 - 06.2019
- Executed installations, deployments, and use-case setups for PKI solutions, achieving stable production rollouts.
- Collaborated with engineering and QA to track defects and validate fixes, facilitating timely delivery of product enhancements to customer environments.
- Provided first-line support and Level-1 troubleshooting to resolve customer issues swiftly, minimizing disruption to business operations.
Education
Bachelor of Engineering - Computer Science
Jaya Engineering College
Chennai, Tamil Nadu, India04-2016
Skills
- Customer advocacy
- Product adoption
- Customer retention
- Project management
- Revenue growth
- Executive relationship management
- Salesforce CRM proficiency
- Data privacy and security
- Data governance
- Cloud security knowledge
- Zero trust architecture
- SASE expertise
- PKI expertise
- SaaS management
- LLM
- MCP
Timeline
Service Delivery Engineer
BigID
04.2026 - Current
Sr. Customer Success Manager & Project Coordinator
BigID
08.2023 - 04.2026
Customer Success Manager
Zscaler
06.2022 - 08.2023
Customer Success Architect
AppViewX
06.2019 - 04.2022
PKI Engineer - Implementation Support
Odyssey Technologies Ltd
06.2016 - 06.2019
Bachelor of Engineering - Computer Science
Jaya Engineering College