Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareDeveloper
Parvez Hussain

Parvez Hussain

Product Analyst
GURGAON

Summary

Dedicated and results-oriented Business Analyst / Product Owner with 7 years of experience in driving cross-functional teams to deliver high-quality software solutions. Proven track record of translating business needs into actionable requirements and leading the product development lifecycle. Adept at stakeholder management, process optimization, and strategic planning.

Overview

7
7
years of professional experience
2
2
Certifications

Work History

Customer Success Manager

Rackspace US
01.2021 - Current
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Assisted development leads in definition of process flows, relative task priorities and business value measurement parameters.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
  • Provided valuable insights through regular reporting on key performance indicators, enabling informed decision-making for future product enhancements.
  • Strategies plan for commercial base accounts which helped in high NPS score, low churn rate and Revenue Growth with the renewals.
  • Implemented Agile methodologies for more efficient project management and team collaboration.

Business Analyst

NSEIT
06.2020 - 11.2020
  • Developed and mapped process models, business & process flow diagrams, and simulations to predict process performance and identify potential bottlenecks for Maruti Suzuki self-drive mobility service
  • Supported software development project by defining clear requirements and effectively communicating them to technical teams through user stories & process flow diagrams.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
  • Conducted thorough data analysis, and regression testing, to identify areas for process improvement, leading to a 20% increase in operational efficiency.

Business Analyst

Trion Technologies Pvt Ltd
02.2017 - 02.2020
  • Commencing my professional journey in 2017, I undertook various Android application projects such as WeRetail, Leverage Edu, EPS GYM, and EPS. These endeavors involved the analysis of user interface challenges and the development of effective solutions to meet clients’ business objectives and needs.
  • WeRetail serves as an audit-based application for venues such as cinemas and warehouses. Leverage Edu, on the other hand, is an EdTech application designed to facilitate studying abroad.
  • Spearheaded the inception, development, and launch of EPS (Easy Pay Soft), an innovative SaaS solution revolutionizing MSME digitalization by addressing gaps in the existing payment and business management infrastructure.
  • Amplified UX metrics by 25% by synthesizing user feedback, iterating solutions, and aligning with evolving customer needs.
  • Formulated a robust business model, pricing strategy, and sales funnel to drive revenue and ensure sustained growth.
  • Developed a long-term product roadmap that balanced customer needs, business objectives, and technical capabilities
  • Analyzed sales data, order backlog, and market trends, furnishing the sales team with insights that propelled client acquisition by over 250 within 2 years.
  • Introduced 2 new products, contributing to a 40% upsurge to the company turnover over 3 years.
  • Conducted interviews with key business users to gather insights into processes and user requirements, refining the business trajectory by prioritizing customer-centric changes based on collated feedback.
  • Generated more than 900k Rs in profit within the first year.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.

Education

Bachelor of Technology (CSE) - Computer Science

Gurgaon Institute of Technology & Management
Gurgaon, India
04.2001 -

Skills

Adaptability and Flexibility

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Certification

Generative AI for Business Leaders

Timeline

Artificial Intelligence and Business Strategy

09-2023

Generative AI for Business Leaders

08-2023

Customer Success Manager

Rackspace US
01.2021 - Current

Business Analyst

NSEIT
06.2020 - 11.2020

Business Analyst

Trion Technologies Pvt Ltd
02.2017 - 02.2020

Bachelor of Technology (CSE) - Computer Science

Gurgaon Institute of Technology & Management
04.2001 -

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Parvez HussainProduct Analyst