Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
PARVEZ KHAN

PARVEZ KHAN

Bhopal

Summary

Highly skilled and experienced Technician Support Service with over 15 Years

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Team Leader - Service Support

Lenovo Absolute It Solution Pvt Ltd..
Bhopal
08.2019 - Current
  • Managed and provided technical support to internal and external customers.
  • Maintained a high level of expertise in current technologies and industry trends.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Maintained daily inventory to facilitate successful material distribution.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.

Field Service Technician

Microsoft
Bhopal
04.2017 - 07.2019
  • Replaced faulty parts or components following diagrams or blueprints.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Provided technical support to customers over the phone and via email.
  • Performed troubleshooting on electronic circuits and systems.
  • Maintained customer records and updated software applications as required.
  • Assisted with training of junior technicians in proper installation techniques and safety protocols.
  • Disassembled defective machines for repair or replacement of parts.
  • Adjusted functional parts of devices or control instruments according to specifications.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Documented repair methods and maintenance processes to improve support analysis.
  • Installed new components or replaced defective parts to restore functionality.

Mobile Repair Technician

HCL INFO SYSTEM PVT LTD
Bhopal
02.2014 - 05.2017
  • Performed diagnostic tests on mobile devices to identify and troubleshoot issues.
  • Installed, configured and tested software applications on mobile devices.
  • Replaced broken parts such as LCD screens, motherboards and batteries in mobile devices.
  • Repaired damaged ports, jacks and connectors on mobile devices.
  • Conducted quality control inspections of repaired mobile devices.
  • Updated device firmware and operating systems for optimal performance.
  • Created detailed repair reports for each job performed.
  • Provided technical support to customers regarding their mobile devices.
  • Maintained inventory of spare parts for repairs.
  • Assisted with training new technicians on proper repair techniques.
  • Troubleshot hardware components such as RAM, ROM, SIM cards.
  • Diagnosed network connectivity problems in mobile devices.
  • Inspected returned products for warranty-related defects or damage.
  • Inspected, tested and troubleshot smartphones and tablets.
  • Maintained clean, organized and professional workspaces in line with company reputation for excellence.
  • Assembled, installed or repaired electrical or electronic components and pipe systems.
  • Adjusted devices or control instruments using hand tools, levels or straightedges.

Computer Hardware and Networking Technician

TECHMATE ENTERPRISES
Bhopal
09.2009 - 05.2014
  • Installed and configured hardware components, such as motherboards, processors, RAM, hard drives, video cards and network adapters.
  • Troubleshot and repaired defective hardware components including laptops, desktops, printers and scanners.
  • Installed operating systems such as Windows 7, 8, 10 and Linux OS on computers.
  • Performed system upgrades by installing additional memory modules or replacing existing hardware components with newer versions.
  • Provided technical support to users experiencing problems with their computer systems or peripherals.
  • Maintained inventory records of all installed hardware components and software applications.
  • Conducted routine maintenance checks on all computer systems to ensure they are running properly.
  • Diagnosed faults on equipment using a variety of diagnostic tools such as software tests or error logs.
  • Maintained positive working relationship with fellow staff and management.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Configured hardware devices and software settings to optimize network performance.

Education

Computer Application

Barkatullah University
Bhopal

Skills

  • Business Development
  • Records Management
  • Store Organization
  • Stock management
  • Customer Relations
  • Staff Management
  • Customer experience
  • Microsoft Office
  • Customer Service and Engagement
  • Retail Operations
  • Cost Control
  • Billing
  • Inventory counting
  • Team Management
  • Display Setup
  • Operations
  • Team Building and Leadership
  • Customer Service
  • Customer Service Management
  • Complaint resolution
  • Mentoring
  • Documentation And Reporting
  • Quality Improvement
  • Team Supervision
  • Technical Support
  • Work Planning
  • Key Performance Indicators
  • Lean Manufacturing
  • Issue Resolution
  • Staff Training
  • Service Level Agreements

Languages

  • Hindi, First Language
  • English, Upper Intermediate B2

Affiliations

  • Daily Workout in GYM
  • Traveling
  • Cricket In Night Tournament

Timeline

Team Leader - Service Support

Lenovo Absolute It Solution Pvt Ltd..
08.2019 - Current

Field Service Technician

Microsoft
04.2017 - 07.2019

Mobile Repair Technician

HCL INFO SYSTEM PVT LTD
02.2014 - 05.2017

Computer Hardware and Networking Technician

TECHMATE ENTERPRISES
09.2009 - 05.2014

Computer Application

Barkatullah University

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PARVEZ KHAN