Sunil Singh

• As a Team Leader - Revenue Management Tech Support, I lead a team of six talented professionals, supporting a diverse portfolio of 700+ hotels across 10+ countries. My role is to ensure seamless onboarding, troubleshooting, and optimization of eZee Mint, our AI-powered revenue management solution.
• With a strong focus on customer satisfaction, I work closely with my team to resolve technical queries efficiently, ensuring we maintain an exceptional 4.8 out of 5-star rating on Capterra. I actively collaborate with cross-functional teams to enhance system performance, streamline support processes, and drive continuous improvements that empower hoteliers to maximize their revenue.
• Passionate about hospitality tech and revenue management, I thrive in fast-paced environments, balancing team leadership, client success, and product innovation. My goal is to create a high-performing support team that delivers outstanding service while scaling our impact across multiple market

• Conducted an average of four product demonstrations daily and handled over 30 calls, proactively reaching out to potential customers through phone, email, and in-person interactions to drive engagement and sales opportunities.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Kept meticulous client notes and updated account information in company databases.
• Represented company and promoted products at conferences and industry events.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

• I successfully delivered eZee Mint, a cutting-edge dynamic pricing software, empowering 300+ hotels to optimize revenue strategies
• Through advanced pricing mechanisms—including Day of the
• Week Pricing, Last-Minute Pricing, Lead Time-Based Pricing, Seasonality, and
• Demand Calendar-Based Pricing—hotels achieved a 7% ADR improvement across the portfolio
• Key game-changing features such as Competitor Rate Tracker, Budget &, Module, and Automated Reports provided hoteliers with real-time insights, enhancing strategic decision-making
• These innovations helped hotel partners stay 10 steps ahead of competitors, fostering trust in AI-driven revenue management
• Beyond product development, I collaborated closely with clients, ensuring seamless onboarding, continuous training, and data-driven optimization to maximize their revenue potential
• My expertise in revenue management, dynamic pricing, and market analysis positions me as a strategic leader in hospitality technology.

• Successfully Managed 100 hotels as pilot project on revenue managmenet service module.
• Experienced in managing client accounts, resolving issues, and ensuring client satisfaction
• Skilled in effective communication, problem-solving, and coordinating cross-functional teams
• Committed to driving client success and exceeding expectations
• Implement revenue management operations, procedures, and best practices to optimize revenue performance
• Identify new revenue opportunities through market analysis and proactive strategies
• Provide comprehensive daily, weekly, and monthly reporting on revenue performance and key metrics
• Optimize and expand distribution partnerships to maximize online presence and revenue streams
• Serve as a trusted business development consultant for the hotel manager/ owner, providing insights and recommendations to drive revenue growth
• Challenge and influence hotels to improve service levels and operational standards to enhance guest satisfaction and revenue potential
• Build and maintain strong working relationships with staff at all levels within the client hotel, fostering collaboration and effective communication
• Regularly travel to each hotel within the cluster to provide on-site support and guidance
• Embed a revenue management culture by training and educating hotel staff on revenue optimization strategies and fostering a revenue-focused mindset.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.

• Experienced in identifying and capitalizing on business opportunities, expanding market presence, and achieving organizational objectives
• Skilled in developing and nurturing client relationships, negotiating contracts, and leading cross-functional teams, my primary objective was to achieve the budgeted goals in terms of revenue, profit contribution, and market share
• I fulfill this role by overseeing all aspects of total revenue management and serving as the key liaison across functions to ensure optimal revenue delivery.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Successfully led the company to break even within its first year of operation in Nairobi, Kenya.

• Results-oriented Portfolio Hotel Revenue Manager with a proven track record of optimizing revenue and maximizing profitability across a portfolio of hotels
• Skilled in strategic revenue management, pricing tactics, and market analysis
• Experienced in driving revenue growth, implementing effective revenue strategies, and collaborating with cross-functional teams
• Adept at fostering strong client relationships and delivering exceptional results
• Successfully managed revenue and profit optimization for a portfolio of hotels, consistently exceeding budgeted objectives
• Implemented strategic pricing strategies, mix management, and channel optimization across the portfolio to maximize revenue potential
• Conducted comprehensive market analysis and competitor evaluations to identify growth opportunities and adapt revenue strategies accordingly
• Collaborated with hotel teams to deploy effective promotional campaigns, room type management, and length of stay optimization
• Monitored and evaluated key performance indicators to identify revenue gaps and implemented corrective actions
• Utilized revenue management systems and tools to generate insightful reports and make data-driven recommendations
• Provided training and guidance to hotel teams on revenue management best practices to enhance overall revenue performance.

• To provide a critical lens for business decision-making
• Sources of revenues, evaluate which offers the greatest potential for growth and improving company valuation, and determine what must be accomplished in order to realize those revenues while maximizing bottom-line results
• Implement revenue management operations, procedures, and best practices to optimize revenue performance
• Identify new revenue opportunities through market analysis and proactive strategies
• Provide comprehensive daily, weekly, and monthly reporting on revenue performance and key metrics
• Optimize and expand distribution partnerships to maximize online presence and revenue streams
• Serve as a trusted business development consultant for the hotel manager/ owner, providing insights and recommendations to drive revenue growth
• Challenge and influence hotels to improve service levels and operational standards to enhance guest satisfaction and revenue potential
• Build and maintain strong working relationships with staff at all levels within the client hotel, fostering collaboration and effective communication
• Regularly travel to each hotel within the cluster to provide on-site support and guidance
• Embed a revenue management culture by training and educating hotel staff on revenue optimization strategies and fostering a revenue-focused mindset.

• Oversee the hotel's revenue management and distribution strategy, ensuring effective day-to-day yield operations
• Conduct daily pick-up analysis, make strategy adjustments, and provide comprehensive reporting
• Perform competitive benchmark studies and stay updated on market trends
• Develop and maintain a 13-month rolling demand calendar
• Create and implement pricing strategies tailored to the unique characteristics of the hotel
• Provide a dynamic weekly forecast, including expected results, variances, and budget comparisons
• Manage and optimize third-party distribution channels
• Assess, analyze, and price group business strategies
• Analyze overall monthly hotel performance and generate a summary report with actionable recommendations for long-term strategies
• Ensure proper configuration, validation, and optimal utilization of related systems
• Maintain an updated and functional booking process on the hotel's website
• Collaborate closely with the hotel's sales and reservations departments
• Regularly review data quality, including segmentation and denials tracking
• Conduct quarterly property performance reviews and develop strategic and tactical action plans
• Implement best practices, including competitor analysis, environmental scanning, market modelling, distribution business mix analysis, length of stay management, and yield management
• Evaluate the performance of distribution partners and contracted rates
• Identify cost-effective alternatives for distribution channels to reduce overall distribution costs
• Support the annual revenue budget process by providing an outline and necessary data
• Foster a revenue management culture among the hotel's Heads of
• Departments (HODs)
• Fulfill any other reasonable requests from management.

• Efficiently and courteously handle all telephone, email, internet, and in- person inquiries
• Ensure accurate and prompt recording of all reservations following established procedures, with complete and clear information inputted into the system
• Maximize revenue by effectively converting inquiries and identifying opportunities to upsell venue services
• Coordinate corporate events in collaboration with clients, building rapport and fostering professional relationships
• Employ active listening skills to capture relevant information and provide a premium guest experience
• Collaborate with all departments to ensure the delivery of exceptional service to customers
• Adhere to company standards and follow the provided training guidelines, ensuring accurate and complete function paperwork, including catering requirements, guest preferences, booking supplements, and payment details
• Create daily floor sheets that outline reservations
• Possess comprehensive knowledge and understanding of the business operation, including all food and drink menus, enabling the ability to provide thorough responses to customer inquiries
• Perform general administrative tasks assigned by Manager, Supervisor, or
• Duty Manager
• Attend training sessions and team meetings as required, actively participating and contributing to discussions.

Experienced Reservation Executive with a strong background in hotel reservations, guest relations, and booking management. Skilled in handling room availability, processing bookings, and coordinating with sales and front office teams to maximize occupancy and revenue. Proficient in using property management systems (PMS) and online booking platforms to ensure seamless reservation handling. Adept at providing excellent customer service, addressing guest inquiries, and optimizing reservation processes to enhance guest satisfaction and operational efficiency.