PARWATI PHARSWAN

• Lead a team supporting business-critical enterprise applications ,ensuring high availability and SLA compliance .
• Facilitate Scrum ceremonies including Sprint Planning, Daily Scrum, Reviews and Retrospectives.
• Managed production support, incident management, problem management, change management, and release activities to ensure seamless operation of critical systems.
• used jira and confluence to manage user stories , defects, sprint progress and release tracking .
• Coordinate Product Owners, Business Analysts, Developers and QA teams.
• Manage production releases, risks, dependencies and delivery timelines.
• Tracked sprint progress, identified impediments, and analysed Agile metrics to enhance team performance and delivery timelines.
• Lead critical incident management and production support activities.
• Mentor team members and promote Agile best practices.
• Support Mainframe modernization and cloud migration initiatives.
• Collaborate with global stakeholders across multiple time zones.
• Drove process improvements that enhanced delivery quality and streamlined operational efficiency.
• Collaborated effectively with stakeholders, partners and project teams to aid timely delivery against technical roadmaps.
• Client : Toyota Motors

• Streamlined Mainframe Operations by resolving JCL and IMS batch issues ,ensuring smooth business operations .
• Resolving Production related issues related to Cobol,JCL,DB2.
• Worked with cross functional teams to ensure timely issue resolution and SLA compliance .
• Participated in application maintenance ,testing and production deployments .

• Supported enterprise manufacturing applications, ensuring smooth execution of batch processing and business critical applications.
• Performed job scheduling , batch monitoring, incident troubleshooting and production deployments .
• Managed production support activities involving Cobol,JCL,DB2,IMS,TWS,ZEKE scheduling tools
• Client : Pitney Bowes and Aviva Insurance
• Resolved Jira tickets with comprehensive bug fixes.
• Additional Professional Experience :

Talent Acquisition – Wipro

• Supported the Talent Acquisition team as part of my MBA project.
• Managed end-to-end lateral hiring activities, including candidate sourcing, interview coordination, stakeholder communication, offer follow-up, and onboarding coordination.
• Worked with hiring managers and candidates to ensure a smooth recruitment process.