PATHUMALAI SARAVANAN N

• Provided end-to-end EUC and IT support for airport and corporate users across multiple locations, supporting desktops, laptops, iPads, printers, scanners, and enterprise applications.

• Supported Windows 10/11 endpoints and Microsoft 365; resolved Outlook, Teams, authentication, software, and user-access issues.

• Resolved network connectivity issues across LAN, Wi-Fi, SD-WAN, switches, routers, and DNS/DHCP, collaborating with NOC and network vendors for swift resolution.

• Supported Citrix/VDI, VPN, and enterprise application connectivity issues; coordinated escalations with specialized support teams.

• Managed Entra ID (Azure AD) and Active Directory tasks, including password resets, account unlocks, MFA, and access requests.

• Used ServiceNow for incident and service-request handling, prioritization, SLA tracking, escalation, and documentation.

• Coordinated site setups, office relocations, hardware deployments, and infrastructure projects, ensuring timely completion by managing vendors and remote hands.

• Supported Windows 10/11 endpoints and Microsoft 365, resolving Outlook, Teams, authentication, software, and user access issues to ensure seamless user experience.

• Delivered end-to-end EUC and IT support for airport and corporate users across multiple locations, covering desktops, laptops, iPads, printers, scanners, and enterprise applications.

• Resolved network connectivity issues, including LAN, Wi-Fi, SD-WAN, switches, routers, and DNS/DHCP problems, coordinating with NOC and network vendors to restore service promptly.

• Supported Citrix, VDI, VPN, and enterprise application connectivity issues, and coordinated escalations with specialized support teams.

• Used ServiceNow for incident and service-request handling, prioritization, SLA tracking, escalation, and documentation.

• Installed, configured, and troubleshot local and network printers, printer drivers, scanners, and airport printing workflows, and coordinated preventive maintenance with OEM and vendor teams.

• Supported site setups, office relocations, hardware deployments, and infrastructure projects, coordinating vendors and remote hands to ensure timely completion of activities.

• Managed IT asset lifecycle activities, including inventory, device allocation, tagging, physical verification, compliance reporting, and movement tracking.

• Installed and configured Windows systems, drivers, and standard business software.
• Resolved hardware faults on laptops, desktops, and peripherals.
• Supported WINZON SOFTECH users with desktop, printer, and application issues.
• Troubleshot network connectivity issues for both wired and wireless connections.
• Managed user accounts, permissions, and password resets across company systems.