Paul Fredrick P

• Leading Agile delivery execution for UK Shareholder Employee Services (Shareplans domain).

• Driving transformation from Waterfall to Scrum across 3 squads, improving delivery predictability.

• Delivered 90% of quarterly committed features with consistent business outcomes.

• Enabled monthly production releases with zero delivery delays, strengthening cadence.

• Partnering with Product Owners on quarterly planning, roadmap execution, and OKR alignment.

• Managing dependencies across 2 internal applications and 1 external ESP portal.

• Introduced squad leading indicators: morale, backlog health, velocity, sprint completion %, churn.

• Coaching Scrum Masters and teams in Agile maturity and Product Discovery practices.

• Facilitating quarterly PI Planning and execution governance across stakeholders.

• Executed digitization projects for share portal while enhancing dividend processes.
• Managed comprehensive project lifecycle, ensuring alignment of scope, schedule, risk mitigation, and governance with business goals.
• Facilitated coordination among cross-functional teams in development, QA, operations, and business sectors.
• Created detailed project plans that met business objectives and stakeholder expectations.
• Proactively identified risks and implemented mitigation strategies for timely project delivery.
• Enhanced team performance by optimizing resource allocation effectively.
• Maintained consistent communication with stakeholders regarding project updates and modifications.

• Coordinated release planning and cab meetings, ensuring go-live readiness and effective deployment governance to support timely project launches.
• Maintained comprehensive portfolio release schedules and reporting, streamlining processes for enhanced clarity and accountability.
• Implemented continuous process improvements, enhancing overall release management practices to align with evolving project needs.

• Developed automated CI/CD processes that facilitated smooth transitions from development to production deployments.

• Enhanced release efficiency by implementing tooling, scripting, and delivery best practices.

• Managed release schedules and deployment processes for software projects.
• Coordinated with development teams to ensure seamless integration of updates.
• Developed and maintained documentation for release procedures and standards.

• Delivered ITIL-based support to improve incident management, request fulfillment, problem resolution, and knowledge management.
• Provided technical support for end-users via phone and email communication.
• Diagnosed and resolved hardware and software issues efficiently for diverse systems.
• Managed service desk tickets using incident management software effectively.

• Managed UK shareholder services processes, ensuring workflow ownership and quality outcomes.
• Executed daily tasks with precision in a fast-paced environment.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Resolved customer complaints through effective communication and problem-solving techniques.
• Assisted customers with inquiries and provided accurate information on services.
• Provided customer support to Australia/New Zealand clients through voice and chat channels.
• Maintained detailed records of customer interactions using CRM software.